IntelliResponse Systems, a provider of e-service technology for customer-focused organizations to quickly and effectively address customer and agent questions, has announced its support for the iPhone (News - Alert) and iPod Touch.

 

The University of Saskatchewan is the first customer of this new technology from IntelliResponse Systems. The institution deployed the solution as part of the launch of iUSask, the first-ever student- facing iPhone Application created by a Canadian University, according to company sources.

 

The iUSask application was designed for both the iPhone and iPod Touch. The application allows students to receive grades, get campus news, access campus maps and utilize its AskUs! feature, a self-service question and answer tool powered by IntelliResponse, say company officials.

 

David Lloyd, president of IntelliResponse, said, “The University of Saskatchewan has deployed IntelliResponse and our open Web services platform as part of a truly comprehensive mobile information resource for its students, and making it accessible through the iPhone and iPod touch leverages the popularity of two of the most pervasive mobile devices on the market today.”

 

According Eric Neufeld, professor and head of the Department of Computer Science at the University of Saskatchewan, the flexibility of the IntelliResponse platform allowed them to take the same valuable AskUs! feature they have on the University of Saskatchewan Web site, and deploy this functionality for their new mobile application.

 

“We saw iUSask as an opportunity to create a truly useful mobile application for our students, and IntelliResponse's Instant Answer Agent technology was a valuable part of this project,” Neufeld added.

 

IntelliResponse's patented question and answer technology Instant Answer Agent delivers “One Right Answer” 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional Web sites, mobile devices, customer service desktops and social media platforms, company officials said.

 

Instant Answer Agent was recently awarded with IP Contact Center Technology Pioneer Award presented by Customer Interaction Solutions magazine from Technology Marketing Corporation (TMC (News - Alert)), the premier publication in the customer relationship management (CRM), call center and teleservices industries since 1982.