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Risk to Consumers, Public Safety and National Security
Neustar
1/16/2015 9:52:32 AM
Critical telecommunications database could be transitioned under FCC process

Everybody from consumers, to emergency response, law enforcement and national security agencies, to state regulators, to carriers themselves rely on a routing database established as a result of the Telecom Act of 1996. This database, called the Number Portability Administration Center (NPAC), is a critical part of our national infrastructure.

A poorly planned transition of the data and technology in the NPAC could result in the service failing, consumers not being able to keep their phone numbers when they change service providers, and service providers not able to compete on a level playing field.

This Strategic Solutions Series examines some of the specific concerns with the NPAC vendor selection process and what the potential transition has to do with neutrality, transparency, cost, transition, and timeline.

Download Now!

The GetWireless Advantage
GetWireless
1/16/2015 9:51:26 AM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service.

The company is heavily invested in the mobility and industrial marketplaces. Within the mobility space, their cellular data solutions address applications such as police car connectivity, fleet tracking, school bus safety, and taxi payment systems. Within the industrial space, their cellular data solutions address applications such as smart grid connectivity, automated meter reading, digital sign control, and commercial lighting.

Download today to learn more!

The Business Benefits of Better Sound
VXi
1/16/2015 9:50:19 AM
Better Agent/Customer Engagement = Happier Customers = More Sales

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue?

In a recent study testing noise canceling headsets, VXi headsets produced a significant improvement to each of these challenges. Overall average hold time fell 17 percent, while revenue per call showed a net increase of 21 percent compared to the control group.

VXi headsets are designed and engineered to deliver the best possible clarity and intelligibility, so every word on both sides of the conversation is both heard and understood.

Download now to learn more!

Homegrown M2M Platform
Vodafone
1/16/2015 9:48:02 AM
Enables Vodafone to Be More Responsive
The Vodafone Global M2M Platform enables users to quickly and efficiently change rate plans, provision SIMs, run reports, change settings, perform diagnostic queries, and more. It includes such features as location-based services, device management and a business rules engine, and Vodafone continues to add new features to expand on the platform’s core premise.


The key benefit to Vodafone’s Global M2M Platform is operational efficiency. Because they provide a global roaming SIM, with a single contract, single help desk, single network interface and single Web Interface and API set, they can allow a very small organization to operationally manage deploying devices to over 190 countries and provinces. It’s the build-once, deploy-anywhere model.

Download today to learn more!

Customer Focus: An Interview with Smart Metering Systems PLC
Stream
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.

Vodafone Helps to Keep Lively Subscribers Connected
Vodafone
1/14/2015 3:18:19 PM
Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activities of the senior citizens. Additionally, the emergency alert watch deliv¬ers superior functionality in a more attractive form factor, which increases the use of such devices

Ensuring these solutions work and that the connectivity to support them is affordable, available, and reliable is of key importance. That’s why Lively chose Vodafone’s machine-to-machine technology.

Altair Semiconductor Addresses IoT with LTE-Specific Solutions
Altair Semiconductor
1/14/2015 3:17:06 PM
Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry benchmark for perfor¬mance/cost and power consumption.

Understanding Your Customers to Differentiate & Grow Your Business
TeamSupport
12/8/2014 11:55:09 AM
Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually understand the needs of customers rather than just addressing their needs in a one-off fashion, and to be able to respond to those requirements in the most effective way possible.

Taking Your Organization to the Next Level: Contact Center Performance Management
Acuity
12/8/2014 11:53:19 AM
You’ve invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. Now you can gain even more value from these investments by consistently communicating your message and measuring the performance across your organization via contact center performance management.

Bank on It: Neustar Helps Companies Reduce Risk with Verification Solutions
Neustar
12/8/2014 11:50:54 AM
Businesses that don’t already have efforts in place to address the Telephone Consumer Protection Act would do well to begin exploring their options on this front as soon as possible. And, given various legal interpretations of TCPA to date, and the risk of very large statutory damages, taking a conservative approach to TCPA is probably the best course of action.

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