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By Paula Bernier
Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and M2M Evolution magazine. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
 

Latest Articles
05/17/2013 The Prescription for M2M Success: Axeda, Varian Partner on Medical Device Solution
05/17/2013 Big Data, Little Data, You, Me and We
05/17/2013 Ready for Change: Vending Space Gets a Lift from Interactive Capabilities
05/17/2013 A Holistic Treatment for Better Wi-FiA Holistic Treatment for Better Wi-Fi
05/17/2013 M2M Security: Keeping Tabs on the Growing Sea of Devices
05/15/2013 TMC Congratulates CRM Excellence Award Winners
05/15/2013 A Better Predictive Dialer/Call Center Solution: MDLsolutions Delivers on Affordability, Ease-of-Use & Support
05/15/2013 WebRTC Will Deliver a Seamless Customer Experience
05/15/2013 Kunnect Does Hosted Contact Center Your Way
05/15/2013 FTC Addresses Mobile, Social with Truth-in-Advertising Guidelines
05/15/2013 Pay It Forward: Doing Good While Building Brand
05/15/2013 Pronexus Launches New IVR Toolkit
05/09/2013 SDN Precon to Highlight 'Game Shifting' Industry
05/08/2013 ResponseTek Mobile Untethers Voice of the Customer
04/29/2013 Taking the Customer Experience Mobile
04/29/2013 Talking with Servion
04/29/2013 Getting Personal
04/29/2013 Seeing Green: Service Visibility, Data Analytics Could Add Up Big for Mobile Service Providers
04/29/2013 Evolution Platform for Enterprise Lets Content Run Everywhere
04/29/2013 Tekelec Introduces ThinkingNetworks Vision
04/29/2013 InfoVista Helps Expedite LTE Network Builds
04/29/2013 Small Cells Await Their Big Debut
04/29/2013 Shango Establishes a Common Service Orchestration Platform for Unified Communications
04/29/2013 Food for Thought
04/19/2013 SDN Precon to Address Network Function Virtualization
04/18/2013 M2M Outfit RACO Forges Ties with Rogers Communications
04/17/2013 Telecom Equipment Giants Come Out Strong on SDN
04/16/2013 KANA Brings It All Together with New Release of KANA Enterprise
04/16/2013 NTT Expands SDN-Based Enterprise Cloud
04/16/2013 SDN: Software-Defined Networking Gets Good Uptake in Data Centers
04/15/2013 Pica8 Introduces SDN Framework
04/09/2013 TMC Remembers InfoCision's Gary Taylor
04/09/2013 CGS Focuses on Customer Solutions, Growth
04/09/2013 Serving Up Solutions: Real-Time Information Enables Guidance for Agent Improvement and More
04/09/2013 InfoSys Addresses New Customer Services Challenges with AssistEdge
04/09/2013 AudioCodes Puts Together One Voice for Lync
04/09/2013 WebRTC: Bridging the Gap Between Contact Centers & Websites
04/09/2013 The Social Media Divide: Contact Centers Need to Stake their Claim on the Social Frontier
04/09/2013 Yours, Mine and Ours: Leveraging the Social Graph for Target Marketing
03/26/2013 Learn How Your Business Can Benefit from Today's Megatrends
03/26/2013 Overture Introduces New SDN-Based Solution
03/22/2013 Telarix Makes Intercarrier Interactions More Efficient
03/20/2013 Unified Office Introduces Total Connect Now
03/15/2013 Batchbook to Expand Social CRM Availability, Integrations
03/15/2013 Firespotter Labs Aims to Spark Innovation in the Voice Space
03/15/2013 Mobidia Aims to Leverage Mobile Data Usage for Carrier Promotions
03/15/2013 Zurmo Spices Up the Open Source CRM Game
03/15/2013 An Architecture for the Application Age: SDN Turns Networking Upside Down
03/15/2013 Strong Upside Remains for SBCs
03/15/2013 AudioCodes Puts Together One Voice for Lync
03/15/2013 Move & Changes: ANPI Expands to the Enterprise
03/15/2013 TMC Announces UC Award Winners
03/15/2013 Keeping Up in the Age of Acceleration
03/12/2013 Solutions for the New World of Work with BYOD
03/08/2013 TMC Remembers InfoCision's Gary Taylor
03/05/2013 InterDigital, ip.access Demo Automated LTE-to-Wi-Fi Handoff for QoS Purposes
03/04/2013 NSN Delivers New Customer Experience, Base Station-Based Storage, App Processing Solutions
02/28/2013 Evolution Platform for Enterprise Lets Content Run Everywhere
02/28/2013 Ulticom Delivers White-Label Diameter Controller, Enhances Performance
02/28/2013 Procera Takes DPI to the Next Level
02/28/2013 Comptel: Analytics Can Enable CSPs to Connect with Subscribers on an Emotional Level
02/28/2013 Gigamon Approaches Big Data from a New Angle
02/28/2013 Carrier iQ's Device-Side Mobile Solution Lowers Customer Care Costs
02/28/2013 Cisco Introduces Videoscape Unity
02/28/2013 The Medium is the Message: Digital Signage Pops Up in New Places, New Ways
02/27/2013 DragonWave Takes New Avenue to Small Cell Deployment
02/27/2013 The Cloud's Ties to M2M Benefits Go Far Beyond Pay-as-You-Go
02/27/2013 Welcome to the M2M Evolution
02/27/2013 Coffee Talk about the Social Machine, M2M and the Cloud
02/27/2013 Standard Practice: M2M Lacks Cross-Industry Harmonization, But New Effort Could Change that Tune
02/27/2013 European Farmers Leverage M2M in Cow Insemination, Birthing Processes
02/27/2013 Sandvine Explains How It's Enabling New Service Creation for Broadband Operators
02/27/2013 Allot Subscriber Segmenting Emphasizes Mobile Service Provider Opportunities
02/27/2013 Cavium Revs Up DPI, Outfits Korean SPs with Small Cells, and More
02/27/2013 Gemalto Talks About the Importance of Ruggedized Solutions, Remote Management in M2M
02/27/2013 Oracle Enables Expedited Service Introduction, Efficient Management of M2M Solutions
02/27/2013 Tekelec Introduces ThinkingNetworks Vision
02/26/2013 Ixia Puts Diameter, Lync and Wi-Fi to the Test
02/26/2013 TE Connectivity Introduces DAS Enhancements
02/26/2013 Ericsson Shows How the Body Can Make Connections
02/14/2013 Open Source CRM Provider Zurmo Partners with Sooptoo
02/14/2013 Ericsson Introduces Mobile Order Management, CDN, Aggregation & Verification Solutions
02/13/2013 Ericsson Discusses SDN Product, New AIR Solution
02/12/2013 A Breakthrough in Call Recording: RecordingMagic Advances Affordability, Manageability and Scalability
02/12/2013 How to Make Your Business More Efficient, Profitable via Address Data Cleansing and LBS
02/12/2013 Make Technology Work for - Not Against - You
02/12/2013 Taking Account of the Holiday Shopping Season
02/08/2013 Intel Invests in SDN Vendor Big Switch Networks
02/07/2013 Prepare Your Business for Continuity - Rain or Shine
02/05/2013 INTERNET TELEPHONY Reveals Product of the Year Award Winners
02/04/2013 ActionPacked! Network Visualization Tool Now Supports 1M Flows Per Second
02/04/2013 Plugging in with Phone Power
02/04/2013 Integra Telecom Aims to Take Growth to the Next Level
02/04/2013 High-End Audio Outfit Lowers TCO with West's Hosted UC Solution
02/04/2013 Panduit Gets Physical with Data Centers, Enterprise Networks and Industrial Applications
02/04/2013 ShoreTel Lays Out its Plans for UC Domination
02/04/2013 AdvaTel's UC Solution Gets New Traction with Top-Tier TEMs
02/04/2013 Mayo Clinic Makes Connections with Telestroke, Teleconcussion
02/04/2013 ITEXPO Panel: Gamification Can Get Us Closer to the Quantified Enterprise
02/04/2013 Being Digital

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