Craig Settles helps organizations use broadband technologies to improve government and stakeholders' operating efficiency, as well as local economic development. In 1999, he served as Director of Electronic Commerce for Metricom, which marketed Ricochet wireless Internet access service, the precursor to today's municipal wireless networks. More recently, he has consulted with several cities on their municipal broadband strategies. A staunch advocate of creative yet practical uses of technology to improve business operations, he keeps abreast of new developments, tactics and techniques that help organizations thrive in an increasingly competitive marketplace. Follow Craig on Twitter at cjsettles.