Untitled Page



Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

05/01/2015 SaaS: Raising the Bar on Customer Service
05/01/2015 Auto IoT Offers Much Room for Monetization
05/01/2015 OTT Embattles Indian Telecoms, Too
05/01/2015 Mind Your VoIP Security
05/01/2015 Customer Experience More Important Than Productivity in 2015?
05/01/2015 KPIs are Not Enough
04/29/2015 Your Fax Does More Than You Think
04/27/2015 Four Reasons Your Business Should Use an Auto Dialer
04/24/2015 Is WebRTC the Death of the Dedicated UC Client?
04/24/2015 Three Steps to Creating a Winning Culture
04/24/2015 Vonage Helps Businesses Get VoIP
04/24/2015 Five Steps to Better Telemarketing
04/24/2015 Sales Does Not Need to Be This Complex
04/24/2015 Don't Underestimate the Role of the Team Leader
04/21/2015 A Look at the Future of Cloud Services and Telecoms Roles
04/20/2015 Going Paperless is Easier Than You Think
04/20/2015 Making the Connection: Auto Dialers for Political Campaigns
04/17/2015 IoT is Just an Extension of Zebra Tech's Core Asset Intelligence Biz
04/17/2015 Mobile Devices are Building Demand for Self-Service Customer Service
04/17/2015 The New Role for Video Conferencing in the Office
04/17/2015 Does Your Call Center Support Mobile Chat?
04/17/2015 Business VoIP Delivers a Needed Upgrade to the Office
04/17/2015 Google Meetings? Maybe.
04/15/2015 Balancing Scripting with the Human Touch
04/14/2015 Tech Helps Generate New Sales Leads a Smarter Way
04/13/2015 Three Paths to National Broadband
04/13/2015 Illinois County Discovers the Benefits of FoIP
04/10/2015 Teachable Moment: Telemarketing Suit Against Carnival Cruise Lines
04/09/2015 Opportunities Abound for Operators Thanks to New IoT Service Offerings
04/09/2015 Web-Scale Networking Paves the Way for SDN and NFV
04/09/2015 Three VoIP Service Ideas for the Budding Entrepreneur
04/09/2015 Blimpie Shows the Dangers of Over-Aggressive Faxing
04/09/2015 Three Ways to Drive Agent Engagement
04/09/2015 FTC: Use Auto Dialers, but Don't Abuse Them
04/09/2015 Copper Theft Highlights Need for Better Backup Power
04/07/2015 The Expanding Role of Data Center Interconnect
04/02/2015 The Move to All Digital Networks Could be an Issue for Fax
04/02/2015 Recent Lawsuit Serves as a Warning to Treat Customers Right
04/02/2015 E-Book Helps with the Jump from SONET/SDH to Optical Transport Networks
04/02/2015 Does Your Internal Employee Communications System Scale?
04/02/2015 Five Ways to Motivate Your Sales Team
04/02/2015 Not All Sales are Alike - and the Difference is Key
04/02/2015 Cuba, the Next Telecom Market for US Firms?
04/02/2015 What the Federal Government Can Teach Business about Managing Data
04/02/2015 Video Chat is as Simple as 1-2-3 with WebRTC
04/02/2015 New J.D. Power Solutions Tackles Voice of the Customer Issues
03/27/2015 Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care
03/26/2015 Four Complaints from Sales and What They Really Mean
03/26/2015 Study Finds Website Optimization and Customer Security on the Mind of Marketers
03/26/2015 When to Consider Using an Auto-Dialer
03/26/2015 Microsoft Licensing Almost Got Better-But Not Quite
03/26/2015 When to Think Fax-Over-IP
03/26/2015 Four Reasons to Use the Cloud in the Contact Center
03/26/2015 Contact Centers Need Better Email Habits
03/26/2015 Contact Centers Are Not Yet Ready for Millennials and Real-Time Data
03/26/2015 How Dynamic Scheduling Improves Agent Satisfaction
03/26/2015 Analytics Help Businesses Make Sense of Customer Sentiment
03/23/2015 Trends in Enterprise Mobile Use
03/20/2015 Beware the Trap of Data-Driven Decision-Making
03/19/2015 The Fax that Shook the Sports World
03/19/2015 RCS Ubiquity Will Win the War Against OTT
03/19/2015 Get Ready for True Convergence
03/19/2015 VoIP Helps No Call Go Unanswered
03/19/2015 New Lead Generation: Critical to Sales Success
03/18/2015 Why SaaS Matters
03/18/2015 UNICOM Asks: Are You Considering Haswell EP?
03/18/2015 New Service Pack Boosts Functionality of Infortel Select
03/18/2015 Five Things to Look for in Video Conferencing Solutions
03/17/2015 The Direction of Enterprise Video Conferencing: Mobile Ready
03/16/2015 The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators
03/16/2015 New Business Problem: Managing Contingent Workers
03/16/2015 The Big Hang-up: Dealing Properly with Problem Calls
03/12/2015 Call Accounting Can Help Boost Customer Service Within Government
03/12/2015 Four Reasons Why Your Office Phone Should be in the Cloud
03/12/2015 Hear That? The Most Important Part of Video Conferencing is the Audio
03/12/2015 An RCS-Based IoT Solution? Yes!
03/10/2015 Four Ways Predictive Dialers Deliver the Goods
03/10/2015 How to Deal Appropriately with Problem Calls
03/09/2015 OrderSnapp Lets Businesses Take Smartphone Orders by Fax
03/06/2015 Why Engaged Care Matters in Healthcare
03/05/2015 Hosted PBX Offers Cost Savings and Quality Product
03/05/2015 New App Enables VoIP Management by Phone
03/05/2015 Predictive Dialing Tech is for Small Businesses, Too
03/05/2015 Five Reasons Fax-Over-IP Makes Sense
03/05/2015 The Customer Journey Starts with the Call Center
03/05/2015 Say Hello to the Chief Data Officer
03/05/2015 OTT is All About Calling?
03/05/2015 Is the FCC's Net Neutrality Ruling Good or Bad for Telecoms?
03/05/2015 Why VoIP is Becoming the Best Way to Call
03/05/2015 Solidfire Gives a Lifetime Guarantee for Storage
03/02/2015 MWC: Making Unified Communications More Universal
03/02/2015 Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes
02/27/2015 Salesforce.com Strengthens Mobile Offerings with Wave and Heroku Upgrades
02/27/2015 Three Technologies that Small Businesses Must Use in 2015
02/27/2015 Making VoIP More Secure
02/27/2015 The Value of Text Message Signatures
02/27/2015 Six Ways that Fax-Over-IP Saves Businesses Money
02/27/2015 Five Ways to Maximize Your Outbound Calling
02/27/2015 Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone
02/23/2015 Warning: Virtualization Can Be Bad for Software Licensing Health

Free iPhone Newsletter