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By Mae Kowalke

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.
 

Latest Articles
05/17/2013 Speedy Customer Service is Good Customer Service!
05/17/2013 Birmingham Looks to Peering for Jobs Growth Edge
05/17/2013 LTE Expansion a Boon for Operators
05/17/2013 Recent Court Cases Expand TCPA Restrictions
05/16/2013 Software Vendors: Too Many Software Packages Can Backfire
05/16/2013 Underrated Business VoIP Devices
05/16/2013 Companies are Moving Toward a Mobile-First Mentality
05/14/2013 For Superior Hospitality Experience Trump Panama Relies on Next Gen Communications
05/14/2013 Five Questions to Ask Before Migrating to Cloud Services
05/14/2013 Cloud Computing is Dead. Long Live Cloud Computing
05/14/2013 Hadoop's Sexy Side: 'We're Not There Yet'
05/14/2013 Cisco Poll Shows Continued Disconnect Between IT and Management
05/13/2013 LTE is a Natural Fit for Dynamic Railway Communications
05/13/2013 What Wuxi China Can Teach Us about the Smart City
05/13/2013 Customer Experience Management (CEM) a Priority but Needs More Org Support
05/13/2013 Tips for Adjusting Your Telemarketing Campaign Plan
05/13/2013 HIPAA Drives Healthcare in the Cloud
05/13/2013 GFI Adds Patch Management to Its Admin Suite
05/10/2013 Free Tax Help is a Call Away at the IRS Tax Hotline
05/10/2013 Why SIP is the Future of the Contact Center
05/10/2013 Carrier Ethernet Market to Grow to $39 Billion by 2017, Analysts Predict
05/09/2013 The Psychology of the Toll Free Number
05/09/2013 New Monolithic Photonics Approach Delivers Cheap Platform for Telecom Deployment
05/07/2013 Chabad House Creates a Virtual Home with Its Call Center
05/07/2013 Alcatel-Lucent Drives the Connected Hospital
05/07/2013 Modern Railways Demand a Modern Communications Infrastructure
05/07/2013 Public-Private Partnerships Help Drive Government Innovation
05/07/2013 Delivering Customized IP Video from the Edge of the Network
05/06/2013 Call Centers Make Sense for Businesses of All Sizes
05/06/2013 How to Determine Your SIP Trunk Needs
05/06/2013 Cisco Bets On Small Cells
05/06/2013 Indian Railways Energizes its Toll Free Number
05/06/2013 How Text Messaging Benefits Business
05/06/2013 Cougar Releases SL Line of Budget Power Protection Supplies
05/06/2013 Commodity SIMs an Attractive Solution for Out-of-Band Management
05/06/2013 Mobile Security Management Software a Crucial Resource for the Building Industry
05/03/2013 Enterprise Mobility Management Solves the Problems of MDM
05/03/2013 Trust-Based Application Control Defends Against Advanced Security Threats
05/03/2013 Rebtel Introduces Free VoIP Calling In-app
05/03/2013 FCC Tests VoIP Providers Directly Obtaining New Phone Numbers
05/03/2013 Do We Need Call Recording Disclosures Any Longer?
05/03/2013 Ward Off Crisis with a Disaster Recovery Plan
04/30/2013 Ascendify Recruits Top Talent Leveraging Its Talent Acquisition Platform
04/30/2013 Application Fluency Comes to Virtual Machines
04/30/2013 Seven Factors for Optimized Metro Cell Deployments
04/30/2013 lightRadio Wi-Fi Delivers Carrier Wi-Fi Today
04/30/2013 VDSL2 Vectoring Extends Copper Life Delivering Near-Fiber Speeds
04/29/2013 Dell Tackles BYOD with New Mobility Portfolio
04/29/2013 Call Centers Return to the U.S.
04/29/2013 Facebook to Build an Estimated $1.5 Billion Data Center in Iowa
04/29/2013 Could Hadoop Become the Data Center OS of Choice?
04/29/2013 What a Softswitch is and Why it is Important
04/29/2013 Seven Ways the Cloud is Changing Enterprise IT
04/29/2013 Will Google Voice Die?
04/26/2013 Blue Cross Blue Shield of NC Discovers the Power of Speech Analytics
04/26/2013 Three Ways to Make the Call Center More Ergonomic
04/26/2013 SIM Standardization a Blessing and a Curse
04/26/2013 Virtual Call Centers Change the Game
04/26/2013 AppConnect Delivers Enterprise Security Without MDM Invasiveness
04/26/2013 SIP Trunking Makes Sense on Multiple Levels
04/24/2013 Healthcare Looks to Both Hardware-based and Virtual Appliances for Security
04/24/2013 Project Savanna to Virtualize Hadoop on the OpenStack Platform
04/24/2013 Project to Deliver Low-Cost VoIP to British Schools
04/24/2013 SafeNet Delivers the First Software Licensing Solution for Android OS
04/24/2013 Sentinel RMS Embedded Brings Feature-Level Entitlement Management to Embedded Devices
04/23/2013 Netherlands Cable Provider Ziggo Taps Alcatel-Lucent for Its Wi-Fi Hotspot Network
04/23/2013 Alcatel-Lucent Pushes IP Video Innovation with Velocix Content Delivery Network (CDN)
04/23/2013 Nuage Networks Software-Defined Network Helps Data Center Transformation
04/22/2013 FCC Considers Direct Access to New Numbers for VoIP Providers
04/22/2013 Many Benefits for Hotels That Embrace the Cloud
04/22/2013 Five Tips for Accurate Telecom Bills
04/22/2013 Wireless is the Real Energy Hog, Not the Data Center
04/22/2013 New Business Models Possible with Integrated VoIP Billing and Real-Time Monitoring Solution
04/19/2013 Five Tactics for Better Cloud Security
04/19/2013 Mobile Device Management a Growing IT Concern
04/19/2013 inContact Wins Vacation Timeshare Client with Cloud-Based Contact Center Software
04/19/2013 Sprint Takes VoIP Access Charges Case to Supreme Court
04/19/2013 VoIP Market Reaches $63 Billion and Should Hit $82.7 Billion by 2017
04/18/2013 Myths About the Cloud
04/18/2013 Industry Leading Closed-Captioning Firm Stays Safe with Sentinel HASP
04/17/2013 OEM SMARTnet is Not the Only Game in Town for Cisco Support
04/17/2013 New Study Finds SAM Primarily a Cost-Cutting Tool
04/17/2013 Australia Investigates Regulating Mobile Network Quality
04/17/2013 Mixing and Matching Hypervisors Brings Benefits But Also Headaches
04/16/2013 LightRadio Helps Carriers Use Wi-Fi to Solve Bandwidth and Customer Experience Challenges
04/16/2013 Alcatel-Lucent Smart Plan Solution Assists Operators with Monetizing Mobile Data
04/16/2013 Motive Machine-to-Machine Helps Operators Handle Indirect Network Access
04/16/2013 Microsoft Lync Benefits from a Robust Ecosystem
04/16/2013 M2M and Network APIs: Two Keys for Open Mobile Alliance
04/16/2013 Mobile Robot Helps with Network Troubleshooting, Gains Plaudits
04/16/2013 Don't Lose the Customer in the Technology
04/15/2013 Don't Overlook the Power of End-to-End Service
04/12/2013 Globacom Upgrades its Mobile Infrastructure
04/11/2013 Moving to the Cloud is Easy with dinCloud
04/11/2013 SpiderCloud Moves Cellular Data Back to the Enterprise
04/11/2013 Mind the Details When it Comes to SIP
04/11/2013 India Looks to Eavesdrop on VoIP in its Fight on Terrorism
04/11/2013 UAE Tries to Control VoIP Pricing. Fails.
04/11/2013 Global Call Forwarding Assists Businesses Gain an International Presence
04/11/2013 Four Ways to Cut the Headaches with Small Cells

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