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Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

 

Latest Articles

03/27/2015 Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care
03/26/2015 Four Complaints from Sales and What They Really Mean
03/26/2015 Study Finds Website Optimization and Customer Security on the Mind of Marketers
03/26/2015 When to Consider Using an Auto-Dialer
03/26/2015 Microsoft Licensing Almost Got Better-But Not Quite
03/26/2015 When to Think Fax-Over-IP
03/26/2015 Four Reasons to Use the Cloud in the Contact Center
03/26/2015 Contact Centers Need Better Email Habits
03/26/2015 Contact Centers Are Not Yet Ready for Millennials and Real-Time Data
03/26/2015 How Dynamic Scheduling Improves Agent Satisfaction
03/26/2015 Analytics Help Businesses Make Sense of Customer Sentiment
03/23/2015 Trends in Enterprise Mobile Use
03/20/2015 Beware the Trap of Data-Driven Decision-Making
03/19/2015 The Fax that Shook the Sports World
03/19/2015 RCS Ubiquity Will Win the War Against OTT
03/19/2015 Get Ready for True Convergence
03/19/2015 VoIP Helps No Call Go Unanswered
03/19/2015 New Lead Generation: Critical to Sales Success
03/18/2015 Why SaaS Matters
03/18/2015 UNICOM Asks: Are You Considering Haswell EP?
03/18/2015 New Service Pack Boosts Functionality of Infortel Select
03/18/2015 Five Things to Look for in Video Conferencing Solutions
03/17/2015 The Direction of Enterprise Video Conferencing: Mobile Ready
03/16/2015 The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators
03/16/2015 New Business Problem: Managing Contingent Workers
03/16/2015 The Big Hang-up: Dealing Properly with Problem Calls
03/12/2015 Call Accounting Can Help Boost Customer Service Within Government
03/12/2015 Four Reasons Why Your Office Phone Should be in the Cloud
03/12/2015 Hear That? The Most Important Part of Video Conferencing is the Audio
03/12/2015 An RCS-Based IoT Solution? Yes!
03/10/2015 Four Ways Predictive Dialers Deliver the Goods
03/10/2015 How to Deal Appropriately with Problem Calls
03/09/2015 OrderSnapp Lets Businesses Take Smartphone Orders by Fax
03/06/2015 Why Engaged Care Matters in Healthcare
03/05/2015 Hosted PBX Offers Cost Savings and Quality Product
03/05/2015 New App Enables VoIP Management by Phone
03/05/2015 Predictive Dialing Tech is for Small Businesses, Too
03/05/2015 Five Reasons Fax-Over-IP Makes Sense
03/05/2015 The Customer Journey Starts with the Call Center
03/05/2015 Say Hello to the Chief Data Officer
03/05/2015 OTT is All About Calling?
03/05/2015 Is the FCC's Net Neutrality Ruling Good or Bad for Telecoms?
03/05/2015 Why VoIP is Becoming the Best Way to Call
03/05/2015 Solidfire Gives a Lifetime Guarantee for Storage
03/02/2015 MWC: Making Unified Communications More Universal
03/02/2015 Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes
02/27/2015 Salesforce.com Strengthens Mobile Offerings with Wave and Heroku Upgrades
02/27/2015 Three Technologies that Small Businesses Must Use in 2015
02/27/2015 Making VoIP More Secure
02/27/2015 The Value of Text Message Signatures
02/27/2015 Six Ways that Fax-Over-IP Saves Businesses Money
02/27/2015 Five Ways to Maximize Your Outbound Calling
02/27/2015 Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone
02/23/2015 Warning: Virtualization Can Be Bad for Software Licensing Health
02/23/2015 Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications
02/20/2015 Inside Sales Lead Management Opportunities Growing for SMBs
02/19/2015 Software Licensing Enters New Era
02/19/2015 AT&T Joins UCaaS Trend with New Unified Communications Solution
02/19/2015 Unified Communications Drivers: Hybrid Cloud Adoption
02/19/2015 Business VoIP a Key SMB Technology for 2015
02/17/2015 Join the 21st Century: Five Ways to Go Paperless
02/13/2015 What Businesses Want vs. How They Show It
02/13/2015 How VoIP Providers Can Help the Contact Center with Security
02/13/2015 How to Give the Human Touch in the Contact Center
02/12/2015 WebRTC is Changing Higher Education
02/11/2015 Four Ways to Deliver More Proactive Customer Service
02/11/2015 Ignore Customer Experience at Your Risk
02/11/2015 Don't Let Audits Ruin a Good Thing
02/11/2015 A Younger Field Service Workforce Helps Firms Stay Competitive
02/10/2015 LTE Roaming Presents New Opportunities and Challenges for Mobile Operators
02/09/2015 New Security Threat: The Old Fax Machine
02/06/2015 Research: Businesses are Out of Touch with Worker Concerns
02/06/2015 What a Local Power Brownout Can Teach All of Us
02/05/2015 Virtual Agents Are a Trend Set to Increase
02/05/2015 Why Do On-Premise Predictive Dialers Still Have the Edge?
02/05/2015 Four Ways That Fax is Used in 2015
02/05/2015 REVE Makes Instant Messaging Even Easier for VoIP Callers Who Use Mobile
02/05/2015 The Cloud Makes Call Center Deployment Easy
02/02/2015 Opportunity Abounds for European Cable MSOs
01/30/2015 Five Small Call Center Adjustments That Make a Huge Difference
01/30/2015 Corporate Communications Barking Up the Wrong Tree
01/30/2015 Five Ways Employee Learning is Changing
01/30/2015 Nothing Can Stop Customer Service Agents Who Actually Like Their Job
01/30/2015 Three Ways to Improve Employee Productivity
01/30/2015 Three Ways to Keep the Call Center at Peak Performance
01/27/2015 Time-Trapped? Why Israel Still Faxes So Heavily
01/26/2015 Legal Questions Surround the TCPA in 2015
01/22/2015 Enterprise Apps Must Follow Their Consumer Counterparts Closely
01/21/2015 How Can Businesses Use Speech-to-Text Messaging?
01/21/2015 The Evolving Uses of Text Messaging
01/21/2015 Accessible Software Licensing Benefits Everyone
01/21/2015 Why Japan Still Loves the Fax
01/21/2015 South Africa Poised for VoIP Growth
01/21/2015 VoIP is an Easy Way to Help the Environment
01/20/2015 Data Center Interconnect Evolves for an Expanded Role in the Enterprise
01/19/2015 Predictive Dialers Offer New Help for the Publishing Industry
01/16/2015 Business Trends Favor WFO, According to New Report
01/16/2015 How to Handle that Angry Customer on Social Media
01/16/2015 VoIP is a Game-Changer for Mobile Workers
01/16/2015 IVR is Not Just for Fortune 500 Companies

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