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Stefania Viscusi Info


Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.


Latest Articles

05/23/2015 Call Recording Week in Review: Ringtail, CallCabinet, CounterPath
05/23/2015 Call Center Software Week in Review: Five9, WorkJam, Verint
05/21/2015 Call Center Software Gets Smarter with Five9 Freedom Release
05/18/2015 GlobalLogic Talks Real Time Communications, Disruptive Tech
05/16/2015 Call Recording Week in Review: Mitel, Dialing Innovations, Auto-Recorder
05/16/2015 Call Center Software Week in Review: Five9, Relevate, Orange Business Services
05/13/2015 AVOTUS: Taking UC Systems to the Next Level
05/12/2015 GENBAND Bringing Rapid Change, Makes 2015 CNBC Disruptor 50
05/12/2015 Businesses Beware: Cybercrime is Going to Cost a Pretty Penny
05/12/2015 Study: Customers Ditch Companies After Bad Experiences
05/09/2015 Call Recording Week in Review: Google, SIP Print, G2 Crowd
05/09/2015 Call Center Software Week in Review: Sandvine, NetSuite, Genesys
05/07/2015 SIP Print Partners with Software Link, Brings 'Software Only' to Europe
05/07/2015 Cost Savings Go Real-Time: Smart Gardening Tools Now at Home Depot
05/02/2015 Call Center Software Week in Review: ThinkTel, Vertex, Five9
05/02/2015 Call Recording Week in Review: Toshiba, SIP Print, Numonix
05/01/2015 Mobile Phone Shipments Increase in Q1 2015
05/01/2015 Social Media & UC in Latin America
04/30/2015 Want Better Customer Service? Make Agents Feel Valued
04/29/2015 Real Time Communications Finds a Place in Our Homes
04/29/2015 SIP Print Achieves Partner Certification with Metaswitch Networks
04/29/2015 Mobile Payments Getting Popular: Consumers Find Safe, Easy Way to Shop
04/24/2015 SIP Print Keeps it Spicy, Signs New Exclusive Partner for Latin America & The Caribbean
04/23/2015 Will Enterprises Get Hooked on Wearables?
04/22/2015 Customers Angry Over Not Getting Answers: #ContactCenterProblems
04/22/2015 Unwanted Spam Calls Still Happening Despite 'Do Not Call'
04/21/2015 Is Email Killing Productivity in the Workplace?
04/21/2015 SugarCRM Sweetens Customer Engagement
04/21/2015 Should You Let Customers Read All Reviews?
04/18/2015 Call Recording Week in Review: CTI Group, Telcom & Data, RingCentral
04/18/2015 Call Center Software Week in Review: Five9, Avaya, Empirix
04/15/2015 Comings and Goings: GENBAND Appoints New EVP & CMO
04/15/2015 Five9 Highlights 2015 Contact Center Trends
04/15/2015 How to Do Customer Journey Mapping the Right Way
04/14/2015 How to Build a Customer Journey Map
04/11/2015 Call Center Software Week in Review: Five9, Vocalcom, Ytel, InMoment
04/11/2015 Call Recording Week in Review: SIP Print, ContactPoint, iOS Call Recorder
04/08/2015 As Technology Advances, Could Doctor Visits Become a Thing of the Past?
04/08/2015 Comings & Goings: GENBAND Welcomes New SVP of Global Channel Sales
04/08/2015 Feeling Depressed? Get Rid of Your Facebook
04/08/2015 Online School Improves Operations with Five9 Call Center Software
04/02/2015 New Partnership Delivers Cloud-based Speech Analytics for Canadian Businesses
04/02/2015 REVE Systems Slashes Price of Instant Messaging Module in Half
04/01/2015 Americans Need Lesson in International Data Usage
04/01/2015 Map the Customer Journey if You Want to Succeed
03/31/2015 ACS Solution Helps Call Center Win the Race in Customer Care
03/31/2015 NewVoiceMedia Helps JustGiving Better Customer Support Globally
03/28/2015 Call Recording Week in Review: SIP Print, NICE, Red Box Recorders
03/25/2015 Wearable Fitness Market to Have Benefits All Around
03/25/2015 How Much Longer Will You Be Carrying a Wallet in Your Pocket?
03/23/2015 SIP Print Finds Sweet Spot in European Market
03/21/2015 Call Recording Week in Review: CallFinder, Twilio, ASC
03/21/2015 Call Center Software Week in Review: CafeX, Nuance, Avaya
03/14/2015 Call Center Software Week in Review: SugarCRM, DialogTech, Enghouse Interactive
03/14/2015 Call Recording Week in Review: Red Box Recorders, Allworx, Subsentio
03/13/2015 Women in the Channel: Creating a Voice and Place for Female Tech Leaders
03/12/2015 Twitter Leads the Pack in Social Customer Care
03/12/2015 No Annual Contract: How a Business Phone System Should Be
03/12/2015 Vonage Business VoIP: Making the Life of Start-Ups Easier
03/07/2015 Call Recording Week in Review: Bluewire, CTI Group, Samsung
03/07/2015 Call Center Software Week in Review
03/05/2015 Answering Questions Faster for Better Multichannel Customer Experiences
02/28/2015 Call Center Software Week in Review: Unify, Infusionsoft, Esna
02/28/2015 Call Recording Week in Review: CTI Group, Contact Solutions, Ecosmob
02/26/2015 Insurance Customers Are Having the Worst Support Experiences
02/25/2015 GENBAND fring Ups the Ante for CSPs: More RTC Possibilities Abound
02/23/2015 What's the Fastest Way to Lose Customers? Ignore the Digital World
02/20/2015 Better Customer Interactions Every Time with Intradiem & SSA Solutions
02/20/2015 Conversocial Lets Users Join Crowd, Help Customer Support
02/20/2015 BT & Scala Deliver Better In-Store Interactions for Customers
02/19/2015 It's Still All About the Voice of the Customer
02/19/2015 Verint Drives Better Customer Engagement with Latest Release
02/19/2015 Jacada Helps South African Telecom Deliver Better Customer Support
02/14/2015 Outbound Call Center Week in Review: Avaya, Fonality, Enghouse
02/14/2015 Call Center Software Week in Review: Zendesk, Resolve Systems, WalkMe, Altura
02/11/2015 Love is in the Air: How Loyalty Programs Can Win Customer Hearts
02/10/2015 Transform Customer Care in 2015 with Outbound and Mobile
02/10/2015 Five9 Cloud Call Center Software Lights the Way for Solar Panel Company
02/10/2015 Dialogic Talks WebRTC, NFV at ITEXPO
02/09/2015 Grandstream Highlights 2014
02/05/2015 3CX Talks Dallas Move, WebRTC Focus
02/04/2015 Retailers Take from Call Center Playbook: Customer is the MVP
02/04/2015 Is Mobile Necessary for Better Customer Care?
01/31/2015 Call Center Software Week in Review: Five 9, Vocalcom and More
01/29/2015 Xorcom Updates TwinStar
01/29/2015 Voice4Net Talks WebRTC in the Contact Center
01/28/2015 If WebRTC is Invisible, Can We Truly Gauge Success?
01/27/2015 WebRTC Use Cases Are a Huge Motivating Factor
01/27/2015 WebRTC is Much Like VoIP and Will Soon Have its Day
01/24/2015 Outbound Call Center Week in Review: Cisco, DialAmerica, TeleVoice, 8x8
01/24/2015 Call Center Software Week in Review: Enghouse Interactive, OpenMarket, Business Systems
01/22/2015 What Do Contact Centers Really Need in 2015?
01/22/2015 Why Mobile Needs to Be Part of Your Customer Service Strategy
01/21/2015 When's the Best Time to Buy a New TV?
01/21/2015 Success in Sales Comes from Structure, Good Attitude
01/21/2015 Mobile Coupons Gain Traction, More Shoppers Buy-In
01/20/2015 Better Biometrics Mean Safer Mobile Devices
01/20/2015 Call Accounting at its Best: Avotus Awarded Product of the Year Award
01/19/2015 Wearable Tech with a Twist: Chipp'd Lets Users Share Customized Content
01/17/2015 Outbound Call Center Week in Review: Toshiba, Vodafone, Five9

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