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Stefania Viscusi Info

TMC

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

 

Latest Articles

02/26/2015 Insurance Customers Are Having the Worst Support Experiences
02/25/2015 GENBAND fring Ups the Ante for CSPs: More RTC Possibilities Abound
02/23/2015 What's the Fastest Way to Lose Customers? Ignore the Digital World
02/20/2015 Better Customer Interactions Every Time with Intradiem & SSA Solutions
02/20/2015 Conversocial Lets Users Join Crowd, Help Customer Support
02/20/2015 BT & Scala Deliver Better In-Store Interactions for Customers
02/19/2015 It's Still All About the Voice of the Customer
02/19/2015 Verint Drives Better Customer Engagement with Latest Release
02/19/2015 Jacada Helps South African Telecom Deliver Better Customer Support
02/14/2015 Outbound Call Center Week in Review: Avaya, Fonality, Enghouse
02/14/2015 Call Center Software Week in Review: Zendesk, Resolve Systems, WalkMe, Altura
02/11/2015 Love is in the Air: How Loyalty Programs Can Win Customer Hearts
02/10/2015 Transform Customer Care in 2015 with Outbound and Mobile
02/10/2015 Five9 Cloud Call Center Software Lights the Way for Solar Panel Company
02/10/2015 Dialogic Talks WebRTC, NFV at ITEXPO
02/09/2015 Grandstream Highlights 2014
02/05/2015 3CX Talks Dallas Move, WebRTC Focus
02/04/2015 Retailers Take from Call Center Playbook: Customer is the MVP
02/04/2015 Is Mobile Necessary for Better Customer Care?
01/31/2015 Call Center Software Week in Review: Five 9, Vocalcom and More
01/29/2015 Xorcom Updates TwinStar
01/29/2015 Voice4Net Talks WebRTC in the Contact Center
01/28/2015 If WebRTC is Invisible, Can We Truly Gauge Success?
01/27/2015 WebRTC Use Cases Are a Huge Motivating Factor
01/27/2015 WebRTC is Much Like VoIP and Will Soon Have its Day
01/24/2015 Outbound Call Center Week in Review: Cisco, DialAmerica, TeleVoice, 8x8
01/24/2015 Call Center Software Week in Review: Enghouse Interactive, OpenMarket, Business Systems
01/22/2015 What Do Contact Centers Really Need in 2015?
01/22/2015 Why Mobile Needs to Be Part of Your Customer Service Strategy
01/21/2015 When's the Best Time to Buy a New TV?
01/21/2015 Success in Sales Comes from Structure, Good Attitude
01/21/2015 Mobile Coupons Gain Traction, More Shoppers Buy-In
01/20/2015 Better Biometrics Mean Safer Mobile Devices
01/20/2015 Call Accounting at its Best: Avotus Awarded Product of the Year Award
01/19/2015 Wearable Tech with a Twist: Chipp'd Lets Users Share Customized Content
01/19/2015 Canadian Cyber Security Firm VPNWise Offers Smart DNS and VPN Services Under One Roof
01/17/2015 Outbound Call Center Week in Review: Toshiba, Vodafone, Five9
01/17/2015 Call Center Software Week in Review: Jabra, Momentum CRM, AVST
01/14/2015 Atlas Communications: The Power of the Cloud
01/08/2015 Today's TechFast: 5G, Telehealth &CRM
01/07/2015 Remote Patient Monitoring Offers Better Care Options for Aging Baby Boomers
01/07/2015 Today's Customers are A Lot Smarter than Companies Think
01/06/2015 Mobile Key to Better, More Efficient Human Services
01/06/2015 Ease of Use Key to Wearable Tech Success
01/06/2015 Can Brick and Mortar Retailers Survive as Mobile Commerce Grows in 2015?
01/06/2015 How to Survive 2015: Keep Your Employees Happy
12/29/2014 fring in the New Year
12/22/2014 2015 Trends: WebRTC, Communications Innovation & More
12/18/2014 GENBAND: A Look Back at 2014
12/16/2014 GENBAND fring Opens New Israel Office
12/16/2014 Kandy Makes its Way to Paris
12/13/2014 Call Center Software Week in Review: Aspect, Pegasystems, Ovum
12/12/2014 Real Time Applications: A Closer Look at Virtualization
12/09/2014 Keeping Customer Top of Mind: CRM in 2015
12/09/2014 Customer Care Technology Helping Score Touchdowns beyond the Call Center Walls
12/08/2014 As Social Networks Dominate, Customer Care Remains Critical
12/06/2014 Outbound Call Center Week in Review: TCN, StellaService, Bandwidth
12/06/2014 Call Center Software Week in Review: Tahzoo, Incognito Software Systems
12/04/2014 How Speech Analytics Done Right Can Change Collections
12/02/2014 Mobile Takes Holiday Shopping to New Levels
12/02/2014 COGITO: A Smartwatch that Does the Job
11/24/2014 Mobile Devices: The Golden Ticket for Holiday Shopping 2014
11/22/2014 Call Center Software Week in Review: Conversocial, Salesforce, Rsupport
11/22/2014 Outbound Call Center Week in Review: NewVoiceMedia, TELUS, LiveVox, TCN
11/21/2014 TELUS Brings More Cloud Solutions to Canada
11/21/2014 Vocantas Further Improves Utilities OnCall Solution, Intros Version 3.1
11/21/2014 Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology
11/20/2014 Dixons Carphone Now Offering Better Social Care with Conversocial
11/20/2014 Rsupport Adds Video with Agents to Customer Support Arsenal
11/20/2014 Seal Software Helps Telogis Improve Customer Relationships, Streamline Data
11/20/2014 Salesforce Helps You Make the Most of Every Social Interaction
11/19/2014 City of San Antonio Takes Customer Service Mobile
11/19/2014 TCN Improves Call Center Agent Efficiency in the Cloud
11/17/2014 Retailers Beware: Moms Armed with Smartphones for Holiday Shopping
11/17/2014 'Tis the Season for Mobile Shopping Apps
11/17/2014 LiveVox Now in Canada: Ups the Ante for Cloud Contact Centers
11/17/2014 Italtel Brings WebRTC to Pasta Master's Operations
11/15/2014 Call Center Software Week in Review: Amdocs, Jacada, Verint, LivePerson
11/15/2014 Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse
11/15/2014 Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse
11/14/2014 Wearable Tech for More Intimate Long Distance Relationships
11/14/2014 Temasys Skylink Makes Adding WebRTC Easy
11/14/2014 Real-Time Communications Have Potential to Bring $47B to Operators
11/12/2014 Survey Says: Consumers Expect Excellent Experiences Even with In-Home Care
11/12/2014 Wheelings & Dealings: [24]7 Acquires IntelliResponse
11/12/2014 Schneider Electric Betters Multi-channel Reach with AnyPresence
11/12/2014 Better Agent Call Handle Times with Amdocs
11/12/2014 New Multichannel Agent Desktop from Jacada Makes Communications Convenient
11/11/2014 Singles Day Sees Record Sales, Driven by Mobile Commerce
11/11/2014 Are Your Customer Service Reps Top-Notch?
11/10/2014 GENBAND to Show Comprehensive Suite of Offerings in Africa
11/10/2014 WebRTC: For Better Customer Care, More Meaningful Learning
11/10/2014 Better Engagement, Responsiveness in the Contact Center with KANA Enterprise
11/08/2014 Call Center Software Week in Review: Teleopti, Acision, Teleperformance
11/08/2014 Outbound Call Center Week in Review: 8X8, InfoCision
11/07/2014 Real-Time Email Verification Invigorates Agent-Customer Interactions
11/07/2014 Better IVR for Mobile Callers with Enghouse Interactive
11/07/2014 Latest QueueMetrics Update Improves Experience, Usability
11/06/2014 Hosted Contact Center Creates More Home-based Jobs for Veterans, Disabled
11/06/2014 CSG Helps BPO Better Manage Customer Interactions

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