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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.


Latest Articles

01/26/2015 Why Calls Per Hour Don't Work in the Call Center on Demand
01/26/2015 Don't Trust Your Workforce Management to the Fake Cloud
01/26/2015 3 Tips: How Call Center Management Can Leverage the Voice of the Customer
01/26/2015 How to Ensure Compliance Goes Beyond Call Accounting
01/23/2015 Why Call Center Management Must Focus on Quality Agent Training
01/22/2015 What Business Clients Demand from a Hosted Softswitch
01/22/2015 2015 Trends to Drive Call Center Scheduling Strategies
01/20/2015 UC Trends Expected to Gain Momentum in 2015
01/20/2015 Laying the Foundation for Mobile VoIP
01/20/2015 Making the Case for the Hosted Contact Center in 2015
01/19/2015 Why You Need the Omnichannel Experience in Your Customer Care Center
01/19/2015 Ready to Drive a Proactive, Outbound Campaign?
01/19/2015 Trends Continue to Impact the Call Center on Demand
01/14/2015 How to Get to the Voice of the Customer and Truly Drive Satisfaction
01/14/2015 Call Center on Demand Delivers Agent Efficiency, Competitive Advantage
01/14/2015 New Technology Isn't a Roadblock with this Hosted Softswitch
01/13/2015 Are You Anticipating These Trends in the Hosted Contact Center?
01/13/2015 3 Methods to Help Your Agents Manage Customer Service Situations
01/13/2015 Want Easy Mobile VoIP? Pick Auto Provisioning from REVE Systems
01/12/2015 The Road to Better Call Center Scheduling is to Understand the Customer
01/12/2015 6 Ways Call Center Management Can Improve Tech Support
01/12/2015 Why the Cloud is Good for Call Accounting
01/09/2015 ITEXPO Presenter Shares Views on Telephony for the Future
01/08/2015 It's Time to Take Toll Free Text Messaging to the Cloud
01/07/2015 Why Evaluation Matters in Workforce Optimization
01/07/2015 What Businesses Can Learn from Federal Data Management
01/07/2015 New Dispatch Console Solution Offers Improved UC Security
01/07/2015 Integrating Customer Support into Your Marketing Department
01/06/2015 WFO Live Proves a Valued Asset for Call Center Management
01/06/2015 How the Hosted Softswitch Improves Employee Efficiency
01/06/2015 Why Mobile VoIP is a Global Hot Commodity
01/06/2015 Workforce Management in Huge Demand in Healthcare
01/05/2015 Why the Call Center on Demand is a Clear Competitive Advantage
12/30/2014 The Customer Experience Needs to be Primary Focus in Workforce Management
12/30/2014 Why Real-Time Communications Relies on Standardization
12/30/2014 Taking Text Messaging in Customer Care to the Next Level
12/29/2014 Continued Growth Expected in the Hosted Contact Center Space
12/29/2014 Time to Change Your Phone System? Why You Should Consider the Hosted Softswitch
12/29/2014 Do You Want VoIP Regulated to Support Business Communications?
12/29/2014 How Call Center Scheduling Can Reduce Agent Stress
12/29/2014 How the Call Center on Demand is Changing in the Financial Services Industry
12/29/2014 How Call Center Management Can Plan for the Holiday Rush
12/29/2014 How Call Accounting Blended with TEM Helps Control Spending
12/29/2014 Tips to Improve Your Inside Sales Lead Management Cold Calling
12/23/2014 Telemarketing Software Alone Won't Help You Reach Sales Goals
12/23/2014 Why You Need Workforce Optimization to Drive Employee Engagement
12/22/2014 Call Recording Shores Up Customer Service Efforts at the North Pole
12/22/2014 Benefits Continue to Drive Demand for Hosted Softswitch and Mobile VoIP
12/22/2014 How the Call Accounting Telecom Audit Can Put Money Back in Your Budget
12/22/2014 Are You Getting the Data You Need from Customer Surveys?
12/22/2014 How a Single Platform to Support Customer Care Can Protect the Base
12/22/2014 Knowing the Preferences of the Customer Base is Critical for Call Center Management Success
12/22/2014 Why Automation is Better for Call Center Scheduling Efficiency
12/19/2014 How to Develop a Baseline for Software Licensing
12/18/2014 Why Power Protection that Allows You to Save Your Data is Critical
12/17/2014 Leverage Customer Service Software to Meet Changing Expectations
12/16/2014 If You Want Real-Time Communications, You Need WebRTC
12/16/2014 The Benefits Driving Hosted Contact Center Adoption Are Very Real
12/16/2014 Why Call Recording is Good for Going Mobile
12/16/2014 Ready to Optimize Mobile VoIP Opportunities? Check Out iTel Dialer Plus
12/16/2014 Do You Need Legal Hold?
12/16/2014 Call Center Scheduling is More Important as Agent Jobs Move Home
12/15/2014 Learn Why Agent Visibility is Critical to Contact Center Performance
12/09/2014 What to Expect for the Hosted Contact Center and Beyond in 2015
12/09/2014 Demand for Mobile VoIP Helping to Drive Network Build-Outs
12/09/2014 Companies Announce Plans to Bring Call Center Services Back Home
12/09/2014 Can Your Call Center on Demand Produce Powerful Sales Results?
12/09/2014 Why Call Center Management Should Focus on the Customer Experience
12/09/2014 Winning: Move Your Sales Team to the 'Customer-First' Conversation
12/08/2014 How a Story Can Impact Your Workforce Management
12/08/2014 Workforce Optimization: Start at the Top to Affect the Customer Experience
12/08/2014 Are Your Real-Time Communications Secure?
12/08/2014 Can the Hosted Softswitch Provide Your Gateway to a Hybrid Model?
12/06/2014 Why the Hosted Contact Center is Great for Efficiency
12/04/2014 3 Call Center Solutions You Shouldn't Do Without
12/04/2014 How Can PIP Help You Get More from Customer Service Software?
12/04/2014 Could Your Call Accounting Improve with Better Carrier Billing?
12/04/2014 Bottom-Line Benefits With Telecom Expense Management
12/03/2014 Why the Customer Experience Matters for the Call Center on Demand
12/03/2014 Why Workforce Management Solutions Should Include Speech Analytics
12/03/2014 Canadian Telecom Regulators Reviewing Control of 'Last Mile'
12/02/2014 Storing Texts: Security Assurance or Breach of Privacy?
12/01/2014 Why Call Center Management Needs the Right Information in Real-Time
11/26/2014 Study Says Engaging Your Employees Must Start at the Top
11/25/2014 Telecom Expense Management Solution Helps Company Shrink Mobility Spend
11/25/2014 Multi-Channel, Hosted Contact Center: 4 Benefits
11/25/2014 Looking for Future Leaders? Try Optimizing Your Workforce Today
11/24/2014 How the Landing Page Can Help Inside Sales Lead Management
11/24/2014 REVE Systems Adds Auto Provisioning to Enhance User Experience
11/24/2014 How Call Accounting Fits into the Corporate Mobile Mix
11/24/2014 Call Center on Demand: 4 Key Benefits
11/24/2014 Call Center Management Can Improve Interactions with Speech Analytics
11/24/2014 Call Center Scheduling Should Get the Right Agents on the Phone at the Right Time
11/20/2014 Getting Ahead of the Global vs Local Battle in Data Management
11/20/2014 Projected Growth in UCaaS Will Drive Demand for the Hosted Contact Center
11/19/2014 How Call Recording Can Help You Develop Your SWP
11/19/2014 As Mobility Looms, MDM May Need to be a Priority
11/19/2014 Why You Should Turn Customer Complaints into Success Stories
11/19/2014 Why Now is the Right Time for Call Center Management to Consider the Cloud
11/17/2014 Still Waiting? You Could Be Missing Out on Mobile VoIP Perks

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