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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.


Latest Articles

08/22/2014 Robust Protection a Must with Out-of-Band Management Solutions
08/22/2014 Are Your Enterprise Communications at Risk?
08/22/2014 Application Deployment Market to Evolve as Lenovo Set to Purchase IBM X86 Server Business
08/21/2014 3 Reasons Hosted Phone Systems Make the Cloud More Appealing
08/21/2014 Ready to Improve Agent Performance?
08/21/2014 Five Steps to Improve the Conference Call Services Experience
08/21/2014 How Does SIP Impact Real Time Communications?
08/21/2014 How Call Accounting Can Improve Outcomes with Enterprise Lync Voice Deployments
08/21/2014 FCC to Examine Telecom's Special Access Details
08/20/2014 Equipment Demands Increase as Conference Call Services Grow
08/20/2014 How to Get Your Employees Excited About Brand Promotion
08/20/2014 Tips to Position Your Small Business for Big Growth
08/20/2014 Are You Optimizing the Customer Experience?
08/19/2014 REVE Systems Brings Calling Card Platform to Prepaid Event
08/19/2014 Why Call Center Management Must Be Proactive
08/19/2014 Top 8 Things to Consider When Evaluating a Cloud Contact Center Provider
08/18/2014 Why Conference Call Services Need Robust Call Accounting
08/18/2014 4 Ways Mobile VoIP Deliver Benefits to Businesses
08/18/2014 Are You Measuring the Right Metrics in Your On Demand Call Center?
08/15/2014 How APIs Enable Real Time Communications
08/15/2014 Corporate Demand for Hosted PBX Will Drive Rapid Adoption of Mobile VoIP
08/14/2014 Blurred Lines Between B2B and B2C Shouldn't Lead to Absence of Separation
08/13/2014 How a Master Agent Can Help Improve Location Technology
08/13/2014 How the Hosted Contact Center Helped the Shipyard Improve Customer Satisfaction
08/13/2014 Performance Automation: Essential for Call Center Services
08/13/2014 Five Ways to Build a World-Class Inside Sales Lead Management Team
08/13/2014 Does Your Power Protection Also Save Data?
08/12/2014 The Changing Role of Customer Service in Retail Banking
08/12/2014 How the Employee Handbook Can Improve Workforce Management
08/12/2014 Better Call Center Management When Agents Care
08/12/2014 Good Call Center Scheduling Can Help As Call Centers Come Home
08/11/2014 Why Call Recording is Good for Call Accounting
08/11/2014 Is Your Workforce Optimization 'NICE'?
08/11/2014 Cellular is the New Answer for Out of Band Management
08/08/2014 As Mobile Grows, Application Deployment Takes on New Importance
08/07/2014 Why Ongoing Training is Important with Customer Support Software
08/07/2014 Can Your Virtual PBX Support the Mobile Workforce?
08/07/2014 The Customer Experience Must Actually Focus on the Customer
08/07/2014 Co-Browsing Helps Agents Engage in a New Way of Thinking
08/07/2014 Unified Communications Gets at Boost at ITEXPO with snom
08/07/2014 The Dos and Don'ts of Quality Monitoring with Call Recording
08/07/2014 Calling for Savings? Cut Your Telecom Expenses
08/06/2014 How Suntell Improved the User Experience with Customer Support Software
08/06/2014 Can Inside Sales Lead Management Help You Overcome Your Listening Problem?
08/06/2014 Call Centers Thrive with Virtual Agents
08/05/2014 Will Mobile VoIP Increase with Legal Unlocking?
08/05/2014 4 Tips to Drive Performance Improvements in the Call Center
08/04/2014 Call Accounting: Are You Paying Too Much for Telecommunications?
08/04/2014 Bridging the Gap in Technology Literacy and Wearable Gadgets
08/04/2014 Why Workforce Management Should Focus on Happy Agents
08/01/2014 How to Drive Efficiency and Profitability with a Predictive Dialer
08/01/2014 Why Telemarketing is Still a Proven, Effective Marketing Tool
07/31/2014 Temasys Extends Value of WebRTC Development
07/31/2014 How WebRTC and TokBox are Changing Customer Service
07/31/2014 Why Call Accounting Matters for Hospitality
07/30/2014 Banking Through Video Collaboration?
07/30/2014 Truphone Enables Local and Global All in One Mobile Device
07/30/2014 ESI to Demonstrate Simplification of Communication at ITEXPO
07/30/2014 BroadVoice Talks Innovation: ITEXPO West 2014
07/29/2014 Twilio Brings Virtualized Communications to WebRTC
07/29/2014 5 Ways Call Center Management Can Improve AHT
07/29/2014 Is Your Leads Partner Successfully Supporting Inside Sales Lead Management?
07/24/2014 Does Your Customer Service Meet the Demand?
07/24/2014 Business Partners See Added Value with Call Recording App Integrations
07/24/2014 The Transition from Ma Bell to WebRTC
07/23/2014 Why 2G is Best for Embedded M2M
07/23/2014 Ready to Take Your Business Mobile? What's Your Plan?
07/23/2014 Does Software Work in the Hands of Those That Work?
07/23/2014 Why Unified Communications is Worth Consideration
07/22/2014 Acision Takes Messaging to the Next Level with fuseMe
07/22/2014 How 151 Advisors Helps Companies Navigate the Waters in WebRTC
07/22/2014 Is Your Network at Risk for Bank Robbery or Telecom Fraud?
07/22/2014 Real-Time Communications Create Opportunities in Video Conferencing Collaboration
07/22/2014 Will Mobile VoIP Become an Enterprise Channel of Choice?
07/22/2014 Call Accounting Gets a Boost from Cisco/Microsoft Partnership
07/22/2014 How Call Center Management Can Successfully Deploy Performance Management Tools
07/11/2014 Why RCS VoLTE is a Strong Contender for Market Dominance
07/11/2014 Are You Missing Social Media Opportunities?
07/11/2014 Cloud Communications Market on a Strong Growth Path
07/10/2014 Why Call Recording is Not a One-Size-Fits-All Solution
07/10/2014 How Enterprise Communications Makes the World Cup Accessible
07/10/2014 Will Business VoIP Follow the Same Trend as BYOD?
07/10/2014 Software Licensing Tensions Mount Between Developers and the Enterprise
07/10/2014 How Social Media Can Improve Call Center Services
07/10/2014 How to Drive Successful Virtualization
07/10/2014 4 Reasons Why the Hosted Contact Center is the Right Strategy for Customer Care
07/10/2014 How Call Accounting Can Justify the Move to VoIP
07/10/2014 Research: Employees Who Lack Engagement Also Lack Loyalty
07/10/2014 Can More Call Center Workers Fix Ongoing Problems?
07/09/2014 Why Transparency Matters in Telemarketing Software
07/09/2014 Mobile VoIP Stakes its Claim in a Growing Market
07/09/2014 Busy Signal? Vetting the Right Telemarketing Software Partner
07/07/2014 Video Surveillance in Small Devices is Changing the Way We Monitor
07/07/2014 Cloud APIs for a Whole New Approach to Development
07/07/2014 Improving the User Experience with Cloud-based Authentication
07/03/2014 SBCs Ensure Quality Communications for Legacy and IP UC Networks
07/03/2014 The Power of Application Deployment Amplified with Dell, Nutanix Partnership
07/03/2014 What Can SIP Do for Your BYOD Policy?
07/03/2014 Why Tadiran is Preferred in SIP with BYOD
07/03/2014 Dell Announces Security Updates Critical for Out of Band Management

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