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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.


Latest Articles

02/26/2015 If You're Going to Go Social with the Call Center, Do it the Right Way
02/26/2015 Finding: Happy Employees Deliver Workforce Value
02/25/2015 How Engagement and Collaboration Drive Value in Workforce Optimization Software
02/25/2015 How Big Data and Call Accounting Can Help Drive Profitability
02/24/2015 Why It May Be Time to Consider Mobile VoIP
02/23/2015 Can Smart Simplicity Help Improve Workforce Management?
02/23/2015 Tools Offering Deep Insight Improve Call Center Scheduling
02/23/2015 How Call Center Management Can Drive Effective Change Across the Organization
02/20/2015 Call Accounting is More Than Just Numbers
02/19/2015 How to Make Workforce Optimization Software More than Just Another Implementation
02/19/2015 How Real-Time Communications Could Change the Hospitality Industry for the Better
02/19/2015 The Hosted Softswitch Designed to Stop Fraud
02/19/2015 7 Ways the Hosted Contact Center Can Improve the Customer Experience in eCommerce
02/19/2015 4 Ways to Improve Workforce Management Outcomes
02/19/2015 3 Tips for Call Center Management to Improve the Customer Experience
02/18/2015 Making the Right Decisions for the Call Center on Demand
02/18/2015 Why Call Accounting Efforts Need More than Traditional Call Tracking
02/18/2015 Could a Quiet Room Improve Call Center Scheduling?
02/12/2015 Government Agencies Could Pave the Way for Real Time Communications
02/12/2015 Master Agents: Jump-Starting Expansion into Smart Home Management
02/10/2015 Do You Have Questions on Call Tracking?
02/10/2015 Why You Should Share Your Call Accounting Data with HR and Procurement
02/10/2015 How Best Practices Can Lead to Better Performance in the Hosted Contact Center
02/10/2015 What Customers Want from the Call Center
02/10/2015 How to Improve the Customer Experience in Your Outbound Call Center
02/09/2015 How Workforce Management Can Help Improve FCR
02/09/2015 Can Gamification Help with Call Center Scheduling?
02/09/2015 How Call Center Management Can Fight Attrition
02/09/2015 Technology Innovation Driving Opportunities in Education
02/05/2015 How Call Center Management Should Use Quality Monitoring
02/04/2015 Will Real Time Communications Improve Healthcare?
02/04/2015 Time is Right for a Hosted Contact Center
02/03/2015 Why You Should Consider the Hosted Softswitch
02/03/2015 Workforce Management Success Depends on Listening
02/03/2015 Should Mobile VoIP Face Regulation?
02/03/2015 Could Call Center Scheduling Be Better Following Zappos' Plan?
02/03/2015 How to Get Executives to Sign Off on Call Accounting
02/02/2015 How the Call Center on Demand Drives the Customer Experience
01/28/2015 South Africa VoIP Switch Subscribers Now Have Added Protection
01/28/2015 How Five9 Helped American Support Embrace TCPA in the Hosted Contact Center
01/28/2015 Will Telecoms Get Left Behind with New FCC Standards?
01/27/2015 Is Mobile VoIP a Priority in 2015?
01/27/2015 Power Protection Falls Short with Pakistan Outage
01/27/2015 TigerText Enables Real-Time Communications for Hospice Provider
01/26/2015 Why Calls Per Hour Don't Work in the Call Center on Demand
01/26/2015 Don't Trust Your Workforce Management to the Fake Cloud
01/26/2015 3 Tips: How Call Center Management Can Leverage the Voice of the Customer
01/26/2015 How to Ensure Compliance Goes Beyond Call Accounting
01/23/2015 Why Call Center Management Must Focus on Quality Agent Training
01/22/2015 What Business Clients Demand from a Hosted Softswitch
01/22/2015 2015 Trends to Drive Call Center Scheduling Strategies
01/20/2015 UC Trends Expected to Gain Momentum in 2015
01/20/2015 Laying the Foundation for Mobile VoIP
01/20/2015 Making the Case for the Hosted Contact Center in 2015
01/19/2015 Why You Need the Omnichannel Experience in Your Customer Care Center
01/19/2015 Ready to Drive a Proactive, Outbound Campaign?
01/19/2015 Trends Continue to Impact the Call Center on Demand
01/14/2015 How to Get to the Voice of the Customer and Truly Drive Satisfaction
01/14/2015 Call Center on Demand Delivers Agent Efficiency, Competitive Advantage
01/14/2015 New Technology Isn't a Roadblock with this Hosted Softswitch
01/13/2015 Are You Anticipating These Trends in the Hosted Contact Center?
01/13/2015 3 Methods to Help Your Agents Manage Customer Service Situations
01/13/2015 Want Easy Mobile VoIP? Pick Auto Provisioning from REVE Systems
01/12/2015 The Road to Better Call Center Scheduling is to Understand the Customer
01/12/2015 6 Ways Call Center Management Can Improve Tech Support
01/12/2015 Why the Cloud is Good for Call Accounting
01/09/2015 ITEXPO Presenter Shares Views on Telephony for the Future
01/08/2015 It's Time to Take Toll Free Text Messaging to the Cloud
01/07/2015 Why Evaluation Matters in Workforce Optimization
01/07/2015 What Businesses Can Learn from Federal Data Management
01/07/2015 New Dispatch Console Solution Offers Improved UC Security
01/07/2015 Integrating Customer Support into Your Marketing Department
01/06/2015 WFO Live Proves a Valued Asset for Call Center Management
01/06/2015 How the Hosted Softswitch Improves Employee Efficiency
01/06/2015 Why Mobile VoIP is a Global Hot Commodity
01/06/2015 Workforce Management in Huge Demand in Healthcare
01/05/2015 Why the Call Center on Demand is a Clear Competitive Advantage
12/30/2014 The Customer Experience Needs to be Primary Focus in Workforce Management
12/30/2014 Why Real-Time Communications Relies on Standardization
12/30/2014 Taking Text Messaging in Customer Care to the Next Level
12/29/2014 Continued Growth Expected in the Hosted Contact Center Space
12/29/2014 Time to Change Your Phone System? Why You Should Consider the Hosted Softswitch
12/29/2014 Do You Want VoIP Regulated to Support Business Communications?
12/29/2014 How Call Center Scheduling Can Reduce Agent Stress
12/29/2014 How the Call Center on Demand is Changing in the Financial Services Industry
12/29/2014 How Call Center Management Can Plan for the Holiday Rush
12/29/2014 How Call Accounting Blended with TEM Helps Control Spending
12/29/2014 Tips to Improve Your Inside Sales Lead Management Cold Calling
12/23/2014 Telemarketing Software Alone Won't Help You Reach Sales Goals
12/23/2014 Why You Need Workforce Optimization to Drive Employee Engagement
12/22/2014 Call Recording Shores Up Customer Service Efforts at the North Pole
12/22/2014 Benefits Continue to Drive Demand for Hosted Softswitch and Mobile VoIP
12/22/2014 How the Call Accounting Telecom Audit Can Put Money Back in Your Budget
12/22/2014 Are You Getting the Data You Need from Customer Surveys?
12/22/2014 How a Single Platform to Support Customer Care Can Protect the Base
12/22/2014 Knowing the Preferences of the Customer Base is Critical for Call Center Management Success
12/22/2014 Why Automation is Better for Call Center Scheduling Efficiency
12/19/2014 How to Develop a Baseline for Software Licensing
12/18/2014 Why Power Protection that Allows You to Save Your Data is Critical
12/17/2014 Leverage Customer Service Software to Meet Changing Expectations

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