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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.


Latest Articles

10/31/2014 How Integrated Call Recording Improves the Customer Experience
10/30/2014 Why You Need a BYOD Policy, Even Without Adoption
10/30/2014 Are 'Freemium' Sales Models Ideal for Software Licensing?
10/30/2014 Why Call Accounting is Good for Marketers
10/29/2014 5 Truths About Moving to the Cloud
10/29/2014 Why It Matters That Customers Care About the Experience
10/29/2014 How a Call Center Can Help You Grow
10/28/2014 Ready for the Hosted Contact Center?
10/28/2014 How Call Center Management Can Ensure the Cloud is Secure
10/27/2014 How to Keep Quality Employees
10/27/2014 Going With Wholesale VoIP? A Top Provider is Your Best Option
10/23/2014 The Best Quality Demands More than VoIP Monitoring
10/23/2014 5 Best Ways to Boost Agent Performance with Call Recording
10/23/2014 Why Social Media Engagement is Important for Inside Sales Lead Management
10/23/2014 Will Your Agents be Happier with a Hosted Contact Center?
10/22/2014 Can Call Center Solutions Help Mitigate Agent Idle Time?
10/22/2014 Lessons on Overcoming Challenges from a Master Agent
10/22/2014 How Workforce Optimization Helps to Create Engaged Employees
10/22/2014 Eight Things to Look for in a Quality Cloud Call Center Provider
10/22/2014 Tips to Select the Right Mobile VoIP Provider
10/21/2014 Why Call Accounting Matters in a Mobile Environment
10/21/2014 Improve Forecasting for Better Call Center Management
10/16/2014 Does Your Call Center Celebrate the Customer?
10/16/2014 How the Cloud is Changing Enterprise Communications
10/16/2014 Why It's Time to Consider a Hosted Phone System
10/16/2014 New Zealand Companies Can Make the VoIP Switch
10/16/2014 Six Tips to Avoid VoIP Pitfalls
10/16/2014 Must-Have Characteristics of a Master Agent Relationship
10/15/2014 How Call Recording Can Boost the Value of RPO
10/15/2014 Why Enterprise Communications Needs WebRTC
10/15/2014 Boost the Bottom Line with Customer Service Software
10/15/2014 For Co-Browsing Technology to Work, Customers Must Feel Safe
10/14/2014 4 Reasons You Should Consider Mobile VoIP
10/13/2014 Workforce Management is a Must, But Should it Come From the Cloud?
10/13/2014 How Can Skill-Based Routing Improve Call Center Scheduling?
10/13/2014 Why Call Center Management Need Recorded Calls
10/10/2014 Video Conferencing - Are You Doing it Right?
10/10/2014 Setting a New Standard in Remote Network Management
10/10/2014 How Lantronix is Helping to Fight IT Laziness
10/09/2014 The Future of Application Management May Start with Stackato
10/08/2014 Why Customer Support Software Quality is Important to Agents
10/08/2014 What to Ask When Examining the Hosted Softswitch Provider
10/07/2014 Leveraging Employees' Soft Skills with Call Recording
10/07/2014 Why Call Accounting is Good for the Contact Center
10/07/2014 What Happens if You Lose Access to Mobile Communications in a Power Outage?
10/07/2014 Why Mobile VoIP is Good for Business
10/07/2014 Are You Embracing Advancements in Customer Experience Technology?
10/07/2014 Shelfware Got Your Software Licensing Down?
10/06/2014 Why Text Messaging is Great for the Enterprise
10/06/2014 Are PTO Requests Hurting Call Center Scheduling?
10/06/2014 Genesys to Celebrate Customer Experience Day
10/01/2014 Call Recording Helps Speech Analytics Continue to Evolve
10/01/2014 UC Solutions Integrate with PMS for the Hospitality Industry
10/01/2014 Taking the Hosted Phone System to the Next Level with Seamless Lync Integration
10/01/2014 10 Mistakes to Avoid When Creating a Quality Customer Experience
10/01/2014 Power Outages Are Never Expected - What's Your Power Protection?
10/01/2014 How Do You Drive Telecom Expense Management?
10/01/2014 Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality
10/01/2014 Are You in Control of Your Telecom Spend?
10/01/2014 How Do You Drive Telecom Expense Management?
09/30/2014 Master Agent Agreement Expands Data Center Opportunities
09/30/2014 Why Workforce Optimization Needs to Include Cultural Alignments
09/29/2014 Wholesale VoIP Provider Sets a Higher Standard in Carrier Quality
09/26/2014 Are You Ready for Real-Time Communications?
09/26/2014 Selecting the Right Contact Center Solution Takes Work
09/26/2014 How Much Control Do You Want Over Your Work Phone?
09/26/2014 Telemarketing Software Helps, but Good Data is Key to Sales
09/26/2014 Cloud Call Center Services Market Set for Stronger Growth: Report
09/25/2014 Are You Ready for Machine to Anything?
09/25/2014 Four Tips for Jumping Into the Virtual Office Environment
09/25/2014 How Call Recording Can Benefit the BPO Partnership
09/25/2014 What Kind of Sales Culture Have You Created?
09/25/2014 Should the Master Agent be Concerned About Net Neutrality?
09/24/2014 Can the Cloud Call Center Help You Divert Risk?
09/24/2014 Are You Effortlessly Engaging Your Customers?
09/24/2014 Ready for Enterprise Communications in Your School?
09/24/2014 Balancing Privacy and Co-Browsing Technology
09/23/2014 How to Diffuse the Angry Customer
09/23/2014 How to Develop a Strong Team and Customer Experience
09/23/2014 Data Center Demand Drives Expansion in Ohio; Switch Supernap Pioneers in the Industry
09/22/2014 What to Demand in Hosted Communications
09/15/2014 Are You Strategic Enough for Go-to-Market?
09/15/2014 Are You Ready to Make the Right Choice in the Cloud?
09/15/2014 What is Your Application Integration Plan?
09/15/2014 Are You Ready to Change the Customer Experience?
09/15/2014 The Benefits to Hosted PBX Don't Lie
09/15/2014 Growth in M2M Attracting Providers to Australia
09/15/2014 Verv Tel Brings Enterprise VoIP Solution to the US
09/12/2014 Have You Been Misled by Plug and Play?
09/12/2014 Ready to Engage the Mobile Shopper?
09/11/2014 How a Unified Communications System Can Benefit the Hospitality Market
09/11/2014 What to Demand in Hosted Communications
09/11/2014 How Mobile Growth and Big Data Will Change the Network Market
09/11/2014 Comings & Goings: Five9 Expands Leadership Team
09/11/2014 Why Cisco is Good for Call Accounting
09/10/2014 Can You Improve the Customer Experience by Focusing on Homebuilding?
09/10/2014 Master Agent Strength Expands with New Partnership
09/10/2014 Why Out of Band Management is Better with Best Practices
09/10/2014 Why Coaching is Important, Even with Telemarketing Software
09/09/2014 Why Workforce Management is Good for the Back Office

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