Latest Articles |
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05/15/2013
Unified Customer Services for the New Generation of Digital And Mobile Consumers
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05/07/2013
ShoreTel Brings Mobile UC to the Desktop
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04/12/2013
VARs, SIs and Consultants - UC Opportunities
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04/09/2013
"Help Desk" Services For Mobile UC Customer Support
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02/21/2013
Social Business Needs Mobile Notification Management
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01/14/2013
Customer Services Needs Multi-Persona Mobile Apps
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01/02/2013
Can IT Support Mobile UC in 2013?
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12/07/2012
What Are IT Staff Responsibilities for Cloud Apps?
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11/15/2012
Mobile UC for 'Bring Your Own Car' Drivers
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10/11/2012
Will 'Consumerization of UC' Drive Contact Center Change?
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09/25/2012
Sins of Omission in Explaining UC
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09/12/2012
Consumer Mobility, 'Customer BYOD,' and the UC Contact Center
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08/23/2012
Customer Service UC Payoff Bigger Than 'Collaboration?'
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08/14/2012
UC-Enabled Unified Messaging Will Affect Business Voicemail Systems
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08/06/2012
End Users Really Want 'Dumb' Devices for Mobile UC
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07/11/2012
Unified 'Contextual' Contact Notification Management
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06/28/2012
'Back to the Future' for Computer Usage - This Time for Mobile Consumers
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05/30/2012
Video Conferencing as a UC-enabled Option
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04/23/2012
AT&T Moving Mobile Subscribers to New Unified Messaging 'Cloud'
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04/23/2012
What Business Users Really Need - UC-Enabled 'Collaboration'
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03/01/2012
The Heart of Business UC: 'Contextual Contacts'
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03/01/2012
Multimodal Mobile Apps, Cloud Services, and UC VARs Make Telephone Contact Centers Grow Up
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02/29/2012
Are 'Smart Applications' the Real Target for UC-Enabled Cloud Services?
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02/13/2012
Making A 'UC Contact Center' Truly Virtual
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02/06/2012
'Dual Persona' Mobile Clients Will Simplify UC BYOD Issues
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01/03/2012
Apple Making the Smartphone Even Smarter for Mobile UC
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12/30/2011
2012: Will 'Mobile Apps' Drive the 'UC Contact Center?'
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11/21/2011
UC Interoperability - 'Separation of Church, State, and End Users'
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11/18/2011
IBM's BYOD Approach Shows the Way to Enterprise Mobile UC
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11/15/2011
The New 'UC Contact Center' - More Than A 'Use Case'
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10/26/2011
Back To The Future - Before the Web and the 'Cloud,' There Was Interactive 'Time-sharing'
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10/24/2011
Personalized UC - Mobility vs. Portability
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10/17/2011
UC and Efficient Contact Center Assistance
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10/06/2011
Steve Jobs and UC
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10/04/2011
UC Analytics Needed to Manage Multi-modal Contact Center Evolution
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08/15/2011
The Strategic Role for Unified Analytics in UC
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03/10/2011
At Last! Avaya Embraces 'Dual Personna' Mobility For Health Care Apps
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12/20/2010
Will iPads, Tablets Replace Enterprise Laptops and Desktop Softphones for UC?
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09/27/2010
How UC and Multimodal Notifications Will Change Communication
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09/16/2010
What's In A Name? Microsoft's Lync Wants End Users In Business Communications
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07/26/2010
Latest Contact Center Trends Point to Mobile UC Flexibility for Consumers
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07/26/2010
The Coming Importance of UC Analytics in Multi-Modal Business Operations
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05/19/2010
UCIF to Do More Than Come Up With UC Infrastructure Standards
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05/10/2010
UC vs. CEBP: The Chicken and the Egg For Automating Business Processes
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04/20/2010
Helping 'UC Solution Integrators' Succeed In the Market-place Beyond IP Telephony
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04/19/2010
UC is More Than 'Person-to-Person' Contacts -- Think 'Proactive Self-service Applications!'
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03/22/2010
UC, Mobility, and CEBP Integrations Driving IP Telephony Implementations
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03/17/2010
Hosted IP Telephony Applications Support Both Internal Users and Customers
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02/17/2010
Windows Phone 7
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01/25/2010
Consumer UC, Smartphones, CEBP Drive NexGen Customer Service
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01/13/2010
Business User Demand for Mobile Smartphones Will Also Drive UC
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12/01/2009
How Can The CIO Help Enterprise Users Migrate To UC?
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11/04/2009
Avaya Runs With CEBP for Aura UC Telephony Solutions
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09/21/2009
Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center
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08/20/2009
Hard Questions for 'Customer UC' Panel Discussion at ITEXPO
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06/30/2009
Big Mobile UC Payoffs Coming from Outside the Enterprise
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05/14/2009
Sprint Network Services Put "Meat on the Bones" Of Enterprise UC
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04/27/2009
Siemens Sales Strategies for the New UC Market
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04/09/2009
The Real UC Message: Prepare For Enterprise Desktop Telephony "End-of-Life"
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03/25/2009
Drilling Deeper Into UC User Productivity
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03/25/2009
Mobility Will Drive UC Demand In Any Size Organization
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01/20/2009
UM/UC Gets Another Boost From SpinVox's "VoxLinks"
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01/20/2009
Did Nortel's Bankruptcy Get Your Attention For Enterprise UC?
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01/08/2009
UC and The Future of Tradeshows
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12/03/2008
Managing UC and Mobility Services For Business
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11/10/2008
Customer First Contact Resolution Will Benefit From UC Flexibility
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11/03/2008
The "New Avaya" - One Foot On the Business Desktop And The Other?
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10/15/2008
UM Getting More Complex But Key Gateway To UC
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10/06/2008
Smartphones Are for Both Enterprise and Consumer Mobile UC
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09/29/2008
Power to The End Users - Citrix "BYOC" Will Help Enterprise UC
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09/26/2008
Focusing on UC in the "Enterprise"
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09/18/2008
Will UC Save Business Telephony? -- A Role For HR
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09/08/2008
Marrying Multimodal Customers, Self-services, and Live Assistance for "Customer UC"
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08/18/2008
Will UC Save Business Telephony? - A Role For HR
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08/07/2008
Real Business Payoffs for UC Lie in 'Deadlines'
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07/31/2008
What "Human Latency" Does UC Help?
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07/23/2008
What Will Business People Call 'UC'?
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07/14/2008
The Voice of the Users: Should Voicemail Die or Change to Fit UC?
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06/09/2008
Qualifying What Business Users Really Want From UC -- IM-Presence Integration!
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05/12/2008
Confusion About IP Telephony vs. UC vs. Mobility vs. CEBP
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04/23/2008
What May Hold Up Mobile UC For Enterprise Users? Application Software Security!
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04/17/2008
Does Voicemail-to-text Service Need Expensive Transcriptionists?
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04/04/2008
So You Think You Know What "UC" Really Means… Then What?
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04/04/2008
Will Voicemail-to-Text Messaging Services Close the Recipient's Loop for Enterprise Unified Messaging?
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03/31/2008
Business UC Users Need "Two-Number Accessibility" For Mobile Devices and FMC Services
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03/31/2008
Voice is Voice is Voice - But Maybe UC-based QoS Should Be Provided On Demand?
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03/24/2008
Unified UC Marketing to Sell UC Mashups?
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03/17/2008
Why UC is So Confusing: Because it's moving up Different Food Chains at the Same Time
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03/03/2008
UC Migration Strategy Takes More Shape With Siemens Announcement
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02/25/2008
In-Stat Survey Claims User Resistance to Converged Mobile Devices
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02/15/2008
The Who, What, Why, and How of Business UC
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01/28/2008
Comments On Ending Telephone Tag With UC-based "ASAP" Calls
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01/28/2008
Adding "ASAP" Phone Calls To UC
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01/14/2008
How Mobility and UC Will Really Change the Pace of Business Communications
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01/08/2008
End User Mobility and CEBP To Start Driving Enterprise UC Movement in 2008
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12/18/2007
How Mobility and UC Will Really Change the Pace of Business Communications
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11/12/2007
Mobile Operators Can Soon Tap Into FMC To Support Enterprise Mobile UC Applications and Make Money
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10/29/2007
Feedback From a Large Enterprise on the Role of Hosted UC Services
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10/22/2007
Bill Gates Grabs the Multimodal Torch of UC
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10/16/2007
Maximizing The Benefits Of Unified Communications
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