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Tracey E. Schelmetic Info

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By Tracey E. Schelmetic
TMC

Tracey E. Schelmetic is a TMCnet contributing editor.
 

Latest Articles
05/23/2013 Indosoft Boosts Q-Suite ACD's Ability to Retain Calls in the Event of Server Faults
05/23/2013 Confirmit Integrates Sytel Predictive Dialer into Platform
05/23/2013 GIS Company GeoComm Announces Successors to Retiring Founder
05/23/2013 Additive Manufacturing on the Rise, US Losing Its Dominance
05/23/2013 Are You Using Key Performance Indicators of the Past in a Next-Gen Contact Center?
05/22/2013 'Bliss' Wearable Device Helps Wearers Control Stress
05/22/2013 Call Center Agent Retraining Can Fill in Quality Gaps Technology Cannot
05/22/2013 Insurance Industry Embracing 21st Century Tech to Reduce Risk, Boost Customer Support
05/22/2013 Contact Centers, Don't Forget Hearing Impaired Customers
05/22/2013 Why 'Rachel from Card Services' Still Calls You Even Though You're on the Do-Not-Call List
05/21/2013 Smarter Speech Solutions Present Great Opportunities for Customer Support Organizations
05/21/2013 ACSI Report Says Customer Service is Slowly Getting Better
05/21/2013 Genesys Gains Mobile Payment and Customer Engagement Technologies with Acquisition of SoundBite
05/20/2013 Choosing Cloud-based CRM Requires Companies to Understand Their Needs
05/20/2013 Customer E-mail Shouldn't Disappear into the Black Hole of a General Inbox
05/20/2013 Oregon AG Charges Arizona-based Companies with Selling Fraudulent Home Telemarketing Opportunities
05/20/2013 Wearable Technology Can Determine if You're Getting Enough Exercise
05/20/2013 Harvard Researchers Demonstrate 3D-printed Crawling, Self-Folding Robot
05/20/2013 Voice Automation is a 21st Century Tool for Successful Sales Organizations
05/20/2013 Leveraging Speech in the Call Center to Create Customer Delight
05/20/2013 Uncovering the Roadblocks to First-Call Resolution
05/20/2013 High School Student Wins Science Fair with Energy Storage Device that Charges in Seconds
05/20/2013 Bad Customer Service Costs UK Businesses Billions Each Year
05/20/2013 Mobile Engagement Creates New Conversations with Customers
05/18/2013 Cloud Call Center Week in Review
05/18/2013 TMCnet Microsoft Lync Solutions Week in Review
05/18/2013 TMCnet Outbound Call Center Week in Review
05/17/2013 Is the Jetson's Robotic Maid Rosie in Our Near Future?
05/17/2013 House Democrats and Republicans Spar Over Repurposed Spectrum Allocation
05/16/2013 'Thank You for Your Call. All Operators Are Busy. Probably Until Next Winter'
05/16/2013 Global Austerity Causing Worldwide IT Equipment Sales Growth to Slow, Says IDC
05/16/2013 Aging Contact Center Legacy Equipment Costs Companies in Lost Customers and Lost Sales
05/16/2013 Groupon Says No New CEO This Year
05/16/2013 Voice Biometrics Technology Can Alleviate More than One Customer Pet Peeve
05/15/2013 U.S. Contact Centers Growing and Expanding
05/15/2013 New Toll Free Calling Technology for the 21st Century
05/15/2013 NewToll Free Calling Technology for the 21st Century
05/15/2013 Contact Centers Need to Watch Their Step When it Comes to State Call Recording Laws
05/15/2013 Genesys and IBM Partnership Achieves the Goal of True Customer Engagement
05/15/2013 Cloud-based Software Solutions Allow Sales Organizations to See if Telemarketing Works for Them
05/14/2013 FTC Stings CallFire with Fines and Punishment for Illegal Robocalling
05/14/2013 Facebook Works with Behavioral Scientists to Develop More Complex Emoticons
05/14/2013 European Scientists Develop Thermal Invisibility Cloak
05/14/2013 In the Adaptive Contact Center, the Call Center Bends to the Customer
05/13/2013 New York Attorney General to Device Makers: 'What Are You Doing to Prevent Thefts?'
05/13/2013 Insurance Giant Gains 360-degree Customer View with NoSQL Implementation
05/13/2013 Many Cloud-based Contact Center Vendors Not Yet Ready for WebRTC
05/11/2013 TMCnet Microsoft Lync Solutions Week in Review
05/11/2013 Cloud Call Center Week in Review
05/11/2013 TMCnet Microsoft Lync Solutions Week in Review
05/10/2013 Are You Providing "Zombie Customer Service"?
05/10/2013 Salesforce to Purchase Social Media Start-up Clipboard
05/10/2013 Limping Through with an Aging Call Center Solution Costs You Customers and Sales
05/09/2013 Huawei Founder Grants Rare Interview, Denies Involvement in Chinese Cyber-spying
05/09/2013 WebRTC Will Play Role in Telemedicine for Rural Areas
05/09/2013 Even the Smallest Business Can Benefit From Call Recording Technology
05/09/2013 Building the Best Possible Contact Center Operation with the Help of Analytics
05/08/2013 An 'Omnichannel' Approach is Critical for Success in the Online Travel Industry
05/08/2013 Taming the 'Frankenstein' Contact Center
05/08/2013 Cray to Produce More Affordable Supercomputers to Address 'Big Data' Needs
05/08/2013 Business Rules Engines Help Contact Centers Navigate Increasingly Complex Operations
05/08/2013 Hosted IVR Solutions Boost Customer Self-Service Rates and Remove Technical Barriers
05/08/2013 How Benchmarking Can Improve Contact Center Operations
05/08/2013 Home Depot Raises Estimates for New Hires at Call Center
05/07/2013 General Dynamics Call Center Subsidiary Wins Federal Health Insurance Exchange Contract
05/07/2013 Cloud-based Contact Center Solutions Make the Temporary Call Center Possible
05/07/2013 Contact Centers with Microsoft Lync Give Agents the Right Tools to Serve Every Customer
05/07/2013 Successful Cloud Call Center Deployments Require New Ways of Thinking about Customer Service
05/07/2013 Debt Collections Company Named 'Friend of the Consumer'
05/06/2013 Bill Gates Says iPad Users "Frustrated" By Lack of Real Keyboard
05/06/2013 The Virtual Doctor: Using Video Conferencing for Healthcare Visits?
05/06/2013 Call Center Growth and Happenings Across the U.S.
05/06/2013 Free Remote Home Monitoring Courtesy of Your Old iPhone
05/06/2013 Outbound Telemarketing Isn't for Making Customers Offers They Can't Refuse
05/06/2013 Electronic Health Records Will Enable Big Data Analysis of Healthcare Information
05/06/2013 Kinsa's 'Smart Thermometer' Can Allow Public Health Officials to Track Illness Outbreaks
05/04/2013 Cloud Call Center Week in Review
05/04/2013 Outbound Call Center Week in Review
05/03/2013 UK Agency Publishes Guidance on Insurance Telematics Data Privacy
05/03/2013 Sales Organizations Needing a Lift May Find it With Cloud-based Dialers
05/02/2013 IRS Says Employee Wellness Programs Cannot Be Included in Minimum Coverage for New Healthcare Law
05/02/2013 The Affordable Care Act May Broaden the Marketplace for Workforce Management Solutions
05/02/2013 Genesys' Angel Cloud-based Contact Center Supports Pharmaceutical Leaders
05/02/2013 Running a 2013 Contact Center on 1983 Service Level Goals
05/02/2013 TOA to Discuss Optimizing Use of Field Service Management Solutions
05/02/2013 Carnegie Mellon Researchers Develop Text Input for Tiny Touchscreens
05/01/2013 Banks Have an Opportunity to Differentiate with High Quality Mobile Apps
05/01/2013 Cloud-based Delivery Brings High Workforce Management Functionality to Smaller Companies
05/01/2013 UK Telematics Program Earns Young Drivers Safe Driving Discounts
05/01/2013 PowerObjects Adds Mapping Capabilities to Microsoft Dynamics CRM
05/01/2013 Managing Multichannel Media in the Contact Center
05/01/2013 Building a Mobile Strategy for the Contact Center
05/01/2013 Companies Ready Themselves to Face the Implications of WebRTC
04/30/2013 Where Mobile Payment and Wearable Technologies Meet
04/30/2013 When Passwords Aren't Enough to Maintain Account Security
04/30/2013 Call Centers that Forgo Customer Surveying Skip Opportunities to Improve Operations
04/29/2013 Are Traditional Business Telephone Systems becoming Obsolete for the Call Center?
04/29/2013 The Mobile Travel App Industry Takes Flight
04/29/2013 Haptic Feedback Technology Market Set to Grow Briskly Thanks to Smartphones
04/29/2013 What WebRTC Can Do for the Contact Center

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