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Michelle Amodio Info

Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

11/26/2014 Silos to Blame for Customer Disservice
11/26/2014 US Commerce Dept Updates Ukraine Export Controls, Software Licensing
11/21/2014 Viber's Latest Update Makes It a Contender Against Skype
11/21/2014 Want to Make Free VoIP Calls? Here's How
11/21/2014 Help Your Call Center Go Beyond the Border
11/20/2014 The Phone Call is Slowly Going the Way of the Written Letter
11/19/2014 UCaaS Market to Reach $5.3B by 2018
11/19/2014 Market Analysis: Telecom Expense Management Looks Promising
11/19/2014 The Spokes That Help the Wheel of Outbound Call Campaigns
11/19/2014 Find 'The One' VoIP Provider That's Right For You
11/19/2014 Monet WFO Live Receives Accolades for Exceptional Customer Experience
11/17/2014 Canadian Telecom Expense Co. Gets Accolades for Employment Practices
11/14/2014 Are You a Small Business? Ditch the Landline, Go Wireless
11/14/2014 When the Customer Experience is Overwhelming
11/13/2014 New Jersey Helpline Emphasizes That Support is Just a Call Away
11/13/2014 Virtual PBX Means Remote Workers Can Still Be Present
11/13/2014 Veterans Health Administration Addresses Call Recording and Privacy
11/13/2014 Partnership Combines Two Technologies for Optimal Security
11/11/2014 Workforce Recovery After Downturn Brings Familiar Problems
11/07/2014 Pegasystems Adds Co-Browsing Technology to Its Customer Service App
11/07/2014 Comcast Modem Causes Traffic Jam for Telecommuters
11/07/2014 Doing More with Less: What is Hyper-Converged Infrastructure?
11/07/2014 FCC Weighs in on New Rules as All-IP is Imminent
11/06/2014 Why Security is a Big Deal When it Comes to VoIP
11/06/2014 ISI Talks Call Accounting, Real Solutions
11/04/2014 Sales Coaches -- Not Managers -- Can Make the Difference
11/03/2014 Pollsters: IVR Polling Becoming a Challenge
11/03/2014 The Cloud Gives Workforce Management a Needed Boost
10/30/2014 Customer Support Software Tools Offer the Best Customer Experience
10/30/2014 Fingerlakes Technology Group Increases Revenue, Thanks to Calix
10/30/2014 Private or Hosted VoIP: Which is Right for Your Business?
10/30/2014 Can Using a Hosted Softswitch Improve Voice Quality?
10/30/2014 Autodialers &, VoIP Lines Are a Gray Area for TCPA
10/29/2014 In the Thick of Hurricane Season, Power Protection Is a Must
10/29/2014 A Customer-centric Universe for Customer Service
10/29/2014 Reducing Stress for the Health of Employees and the Company
10/24/2014 UC, Hosted Phone Systems Play Integral Role in Business Collaboration
10/23/2014 Need Some In-house Market Research? Check Your Contact Center
10/23/2014 Customer Support Software Should Actually Be About the Customer
10/23/2014 Why Social Media Automation is Bad for Your Customer Service
10/23/2014 Good Customer Experience = Economic Success
10/23/2014 Brace Yourselves: The Holidays are Coming
10/23/2014 How to Motivate Your Seasonal Help This Year
10/23/2014 How IVR Helped One Website Dramatically Boost Performance
10/20/2014 Smart Call-Routing Can Lead to Sales
10/20/2014 SolidFire Raises $82M for Flash Memory Expansion
10/20/2014 'Privacy Crisis Report' Highlights Why Employees Disengage
10/20/2014 IP Telephony, UCC Seen as Growth Drivers: Analysis
10/17/2014 Genesys Embarks on a Revolution
10/17/2014 Power Outage Leads to Spoiled Cake
10/16/2014 Don't Let Sales Opportunities Slip By You
10/16/2014 White Paper Findings Highlight HR Topics, Including Workforce Optimization
10/13/2014 Nielsen Gets Its Own High Ratings with Employee Engagement
10/10/2014 Mobile Technology Boosts Buying and Selling in Real Estate
10/09/2014 Report: Mobile Phone Recording Can Boost Profits
10/09/2014 State of the Industry Report Highlights Telecom Expense Management
10/09/2014 Trade Group Wants FCC to Get With the Times
10/09/2014 File Under Beneficial to Business: Go Hosted for Voice Services
10/09/2014 Heads-Up: The Cloud Is Here to Stay
10/08/2014 Young Call Center Workers Encouraged To Finish Studies
10/08/2014 Deploying SIP Trunking Helps Enterprises Save Big
10/08/2014 Why A Public Knowledge Base is a Good Idea for Customer Support
10/03/2014 REVE Systems Latest Version of iTel Switch Plus Helps Entrepreneurs Grow As Carriers
10/02/2014 ZYCOO Makes Its Presence Known in Turkey
10/02/2014 VoIP Services Get a Boost, Thanks to SIP Trunking
10/02/2014 Maintaining the Omni-channel Customer Experience with Cloud Resources
10/02/2014 Value Added Resellers Can Help Navigate Confusing Technological Landscape
10/01/2014 Business VoIP Takes Care of the Health Insurance Industry
10/01/2014 Flexera Highlights Need for Software Licensing
10/01/2014 D2 Technologies Showcases Its RCS VoLTE Solution
10/01/2014 Stay In Contact With Remote Agents Thanks to Virtual Technology
10/01/2014 Evaluations Aren't Just for Employees. How Is Your Call Accounting?
09/26/2014 Poor Service Over the Phone Means Lost Customers
09/26/2014 Good Customer Experience Starts with the Employee
09/26/2014 Businesses in Canada Increasingly Adopting VoIP
09/26/2014 Report: M2M Leads Over RFID, Barcodes for Supply Chain Info
09/26/2014 Study: Consumer Confidence Needs More in Banking Sector
09/26/2014 The Rule to Successful Lead Generation? Break the Rules
09/25/2014 House Makes Update to Truth in Caller ID Act, Includes Text Messaging
09/25/2014 Disaster Preparedness Means Employing Power Protection, Too
09/25/2014 Telecom Expense Management is More Than Controlling Costs
09/22/2014 Study: Businesses Looking for Newer, Better Conferencing Solutions
09/22/2014 It's a New Day: Wireless Reigning Supreme in Telecom Market
09/19/2014 MyCloudIT Transforms IT Providers Into Cloud-based Pros
09/19/2014 NetSapiens Gives SMBs an Edge in the Tech Playing Field
09/19/2014 Decline of POTS Paves the Way for Wireless Solutions
09/18/2014 OnSip Talks WebRTC at ITEXPO Las Vegas
09/18/2014 Numerex Plays Both Consumer, Industrial Fields in M2M
09/18/2014 NICE Systems Ditches the ID Verification Process, Offers Biometric Solution
09/18/2014 Tone Software Helps MSPs Get the Most Out of Business
09/18/2014 Developing an Effective Lead-Qualification Process
09/18/2014 Calgary Summer Snow Wreaks Havoc on Power
09/17/2014 Compete Better in the Land of E-commerce
09/17/2014 Unified Communications Means Business Hours Go Beyond the 9-5
09/17/2014 Relationships First, Sales Second: A Golden Rule of Effective Sales
09/17/2014 Agents Need a Boost? Try Call Recording
09/17/2014 Florida Pulls Rank with VoIP Usage
09/16/2014 Millennial Workforce: A Match for Updated Telecom Systems?
09/15/2014 Voxer Takes Messaging to the Next Level
09/12/2014 ITEXPO Las Vegas: DID, SIP Trunking, and UC with Voxbone

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