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Michelle Amodio Info

TMC
Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.
 

Latest Articles

05/22/2015 Effective Leadership Means Agent Retention and Engagement for Contact Centers
05/22/2015 Tone Software Dishes on Skype for Business
05/22/2015 Senators Urge FCC to Reject Telemarketing Exemptions
05/21/2015 Data Management: Ditch the Silos, Go With Blended Analytics
05/21/2015 Telecom Convergence: Has It Distorted the Line Between Master Agent and Distributor?
05/21/2015 VoIP App Roundup: Skype or Viber?
05/15/2015 Navigating the Millennial Generation for Customer Service
05/15/2015 Remote Data Centers Open New Opportunities, But Also Challenges
05/15/2015 Why Information Governance Matters for Archiving
05/15/2015 California Shopping Plaza Experiences Days-long Power Outage
05/14/2015 Nice to Your Customers? How About Being Nice to Employees, Too?
05/08/2015 US Telecoms Seeking to Block Key Net Neutrality Rules
05/08/2015 The Lowdown on Big Data: Information Governance
05/08/2015 Business Startups Reap Benefits from VoIP
05/08/2015 Failed Circuit Switch, Electrical Blaze Cause Massive Outage
05/08/2015 Employee Engagement at an All-Time Low
05/01/2015 Facebook Messenger Counts for 10 Percent of VoIP Calls
05/01/2015 Abacaus Telecom Offers VoIP in South Africa
04/30/2015 Sell Better with These Helpful Hints
04/30/2015 Survey Sheds New Light on Those Who Suffer From 'The Mondays'
04/30/2015 Want Better B2B Lead Generation? Try These Methods
04/24/2015 Why Companies Need to Embrace the Omni-Channel Experience
04/24/2015 Survey: Lack of Awareness Keeps SMB Market Out of VoIP Loop
04/23/2015 What Can Your Business Do With VoIP?
04/23/2015 Survey: HR Concerned With Leadership Roles
04/17/2015 Want Happier Call-Customers? Swap Out Your Hold Music
04/17/2015 Why the Omni-Channel Trend is a Big Deal for Retailers
04/16/2015 Want Happier Customers? Swap Out Your Hold Music
04/16/2015 What Enterprises Really Want From Digital Communications Providers
04/16/2015 Got Mobile VoIP? Here's What Your Business Can Do
04/13/2015 Large-Scale Outage Affects Alabama Residents, Businesses
04/10/2015 Health Information Exchanges Launch Collaborative Effort
04/10/2015 Ciena's 8700 Platform Snags Two New Awards, Highlights Demand for More Efficient Metro Packet Networking
04/10/2015 Good Ideas Involve the Team, Not Just You
04/10/2015 Verizon Taps Cisco and Ciena for Metro Network Upgrade
04/10/2015 Vonage Makes Bold VoIP Move with SimpleSignal Acquisition
04/10/2015 Sales Group Nabs Major Sponsorship, Makes Training for Inside Sales Possible
04/02/2015 Time Sensitive Networks on the Rise
04/02/2015 New Solution Helps Customers Transition to Service Subscriptions
04/02/2015 Purchasing Wholesale SIP Termination: The Basics
04/02/2015 Facebook Messenger to Change in a Big Way for Businesses
04/02/2015 Good Customer Service Comes Down to One Thing: Experience
04/02/2015 A Solution to Data Management: Chief Data Officers
04/01/2015 Cameras, WebRTC Are Changing How We Learn
04/01/2015 Bridging the Gap Between Sales and Selling Skills
03/31/2015 Texting Preferred Over Talking, Study Says
03/27/2015 Power Outage Strikes Over 90 Percent of South Carolina Town
03/27/2015 Omni-Channel a Boon for JC Penney
03/27/2015 Survey Makes Strong Case for VoIP and Its Growing Acceptance
03/27/2015 VoLTE, Wi-Fi Calling Hits London This Summer
03/27/2015 iTel Mobile Hybrid Dialer: A Win for Both Calling Cards and Mobile VoIP
03/27/2015 Analysis: Enterprise Videoconferencing Equipment Market Revenue Sees Increase
03/16/2015 Is VoIP Essential For Business? Here's a Convincing List
03/16/2015 University of Alabama Researches VoIP Security
03/13/2015 Call Accounting in a Changing Landscape
03/13/2015 Private Data: The New and Growing Business Asset
03/12/2015 High-Quality Communications Isn't Just for Major Corporations Anymore
03/12/2015 Is VoLTE the Secret Weapon Against OTT?
03/09/2015 Virtual PBX Features That Are Good for Customer Service
03/06/2015 Trase Miller Taps Aspect Software Solutions for Cloud Customer Service
03/06/2015 Salesforce's Impressive Quarter Highlights Popularity of Customer Support Software
03/06/2015 Data Management Seeing Declining Electronic Health Records Market
03/05/2015 Social Media Challenge: Servicing Customers Through Non-brand Controlled Communities
03/05/2015 Does Your VoIP Brand Need a Mobile App? In a Word, Yes
03/05/2015 Successful Sales Come From More Than Just Good Tools
03/04/2015 VoLTE Giving VoIP Market a Boost
03/04/2015 Protect Your Power. Even From Vandalism?
03/04/2015 Protect Your Power … From Vandalism?
03/02/2015 WebRTC Meets Robotics for Home Health Care
03/02/2015 Better US-Cuba Relations a Boon for Telecom Industry?
02/26/2015 IP Telephony Is Better With IP Phones
02/26/2015 Legacy Integration with New Systems Makes for Obstacles in the Call Center
02/26/2015 IoT Is Boldly Going Into, Well, Space
02/26/2015 Survey Says Analytics Often Purchased, But Not Always Used
02/26/2015 Hosted PBX Features? There's More Than You Think
02/26/2015 Brace Yourselves: Winter Isn't Over
02/26/2015 Telemarketing and Outsourcing: The Good and the Bad
02/26/2015 Telecom 101: The Difference Between VoIP and PSTN
02/23/2015 8x8 Announces SLA for Enterprise Customers
02/20/2015 Why Small Businesses Want and Need Customer Support Software
02/20/2015 Embracing the Remote Era
02/20/2015 Security, Cloud-Hosted PBX a Focus for UniVoIP's Latest Announcement
02/20/2015 PBX Software Release Highlights Communications Cost Savings
02/20/2015 VoIP Hardware: On the Minds and Shopping Lists of IT Pros
02/20/2015 Session Border Controllers for Call Center Development, Performance
02/20/2015 Massachusetts Snow Storms Highlight Importance of Power Protection
02/20/2015 Where Does VoIP Fit With UC?
02/20/2015 Disaster Recovery for a Power-Driven Society: With or Without the Cloud?
02/13/2015 Big Telecom: Up Against Some Fierce Odds
02/13/2015 Research: HR Managers Find Development Technology Most Important
02/12/2015 VoIP, Hosted VoIP Means Businesses Can Really Connect
02/12/2015 Report: Cloud-as-a-Service Is An Emerging Market, Full of Innovation
02/12/2015 Call Accounting: Who Foots the Bill for BYOD Employees?
02/12/2015 Analysis: Diameter Signaling Control Market On the Rise
02/12/2015 Making IVR Safer for Phone Payments
02/12/2015 Run a Business? Then You Need These Technologies
02/12/2015 Engaged Leaders Are 'Engaged Employees' Too
02/06/2015 How to Maintain Data Quality After a New System Launch
02/06/2015 Calabrio Opens Offices in Singapore
02/06/2015 VoIP Security Is Not Dependent on Wi-Fi Security

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