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Michelle Amodio Info

Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

10/24/2014 UC, Hosted Phone Systems Play Integral Role in Business Collaboration
10/23/2014 Need Some In-house Market Research? Check Your Contact Center
10/23/2014 Customer Support Software Should Actually Be About the Customer
10/23/2014 Why Social Media Automation is Bad for Your Customer Service
10/23/2014 Good Customer Experience = Economic Success
10/23/2014 Brace Yourselves: The Holidays are Coming
10/23/2014 How to Motivate Your Seasonal Help This Year
10/23/2014 How IVR Helped One Website Dramatically Boost Performance
10/20/2014 Smart Call-Routing Can Lead to Sales
10/20/2014 SolidFire Raises $82M for Flash Memory Expansion
10/20/2014 'Privacy Crisis Report' Highlights Why Employees Disengage
10/20/2014 IP Telephony, UCC Seen as Growth Drivers: Analysis
10/17/2014 Genesys Embarks on a Revolution
10/17/2014 Power Outage Leads to Spoiled Cake
10/16/2014 Don't Let Sales Opportunities Slip By You
10/16/2014 White Paper Findings Highlight HR Topics, Including Workforce Optimization
10/13/2014 Nielsen Gets Its Own High Ratings with Employee Engagement
10/10/2014 Mobile Technology Boosts Buying and Selling in Real Estate
10/09/2014 Report: Mobile Phone Recording Can Boost Profits
10/09/2014 State of the Industry Report Highlights Telecom Expense Management
10/09/2014 Trade Group Wants FCC to Get With the Times
10/09/2014 File Under Beneficial to Business: Go Hosted for Voice Services
10/09/2014 Heads-Up: The Cloud Is Here to Stay
10/08/2014 Young Call Center Workers Encouraged To Finish Studies
10/08/2014 Deploying SIP Trunking Helps Enterprises Save Big
10/08/2014 Why A Public Knowledge Base is a Good Idea for Customer Support
10/03/2014 REVE Systems Latest Version of iTel Switch Plus Helps Entrepreneurs Grow As Carriers
10/02/2014 ZYCOO Makes Its Presence Known in Turkey
10/02/2014 VoIP Services Get a Boost, Thanks to SIP Trunking
10/02/2014 Maintaining the Omni-channel Customer Experience with Cloud Resources
10/02/2014 Value Added Resellers Can Help Navigate Confusing Technological Landscape
10/01/2014 Business VoIP Takes Care of the Health Insurance Industry
10/01/2014 Flexera Highlights Need for Software Licensing
10/01/2014 D2 Technologies Showcases Its RCS VoLTE Solution
10/01/2014 Stay In Contact With Remote Agents Thanks to Virtual Technology
10/01/2014 Evaluations Aren't Just for Employees. How Is Your Call Accounting?
09/26/2014 Poor Service Over the Phone Means Lost Customers
09/26/2014 Good Customer Experience Starts with the Employee
09/26/2014 Businesses in Canada Increasingly Adopting VoIP
09/26/2014 Report: M2M Leads Over RFID, Barcodes for Supply Chain Info
09/26/2014 Study: Consumer Confidence Needs More in Banking Sector
09/26/2014 The Rule to Successful Lead Generation? Break the Rules
09/25/2014 House Makes Update to Truth in Caller ID Act, Includes Text Messaging
09/25/2014 Disaster Preparedness Means Employing Power Protection, Too
09/25/2014 Telecom Expense Management is More Than Controlling Costs
09/22/2014 Study: Businesses Looking for Newer, Better Conferencing Solutions
09/22/2014 It's a New Day: Wireless Reigning Supreme in Telecom Market
09/19/2014 MyCloudIT Transforms IT Providers Into Cloud-based Pros
09/19/2014 NetSapiens Gives SMBs an Edge in the Tech Playing Field
09/19/2014 Decline of POTS Paves the Way for Wireless Solutions
09/18/2014 OnSip Talks WebRTC at ITEXPO Las Vegas
09/18/2014 Numerex Plays Both Consumer, Industrial Fields in M2M
09/18/2014 NICE Systems Ditches the ID Verification Process, Offers Biometric Solution
09/18/2014 Tone Software Helps MSPs Get the Most Out of Business
09/18/2014 Developing an Effective Lead-Qualification Process
09/18/2014 Calgary Summer Snow Wreaks Havoc on Power
09/17/2014 Compete Better in the Land of E-commerce
09/17/2014 Unified Communications Means Business Hours Go Beyond the 9-5
09/17/2014 Relationships First, Sales Second: A Golden Rule of Effective Sales
09/17/2014 Agents Need a Boost? Try Call Recording
09/17/2014 Florida Pulls Rank with VoIP Usage
09/16/2014 Millennial Workforce: A Match for Updated Telecom Systems?
09/15/2014 Voxer Takes Messaging to the Next Level
09/12/2014 ITEXPO Las Vegas: DID, SIP Trunking, and UC with Voxbone
09/12/2014 Voice4net Talks WebRTC at ITEXPO Las Vegas
09/12/2014 Vodafone Talks M2M At ITEXPO Las Vegas
09/11/2014 vMobile Puts the PBX on the Go
09/11/2014 ReliaTel Featured Partner in Avaya DevConnect Marketplace for September
09/11/2014 Have a Mobile Workforce? Consider This Security Checklist
09/11/2014 Rackspace Expansion Includes Master Agent Program
09/11/2014 Telecom Expense Management: Save Money by Spending Money
09/10/2014 Egypt Loses 50 Percent of Its Power; No Clear Explanation Why
09/05/2014 inContact Services Contact Centers With the Best in Cloud Technology
09/05/2014 ITEXPO Las Vegas Gets Educational With Dysart
09/05/2014 HumansFirst Technology Takes Personal Digital Assistant to a New Level
09/05/2014 Go for the Cloud if You Want Optimal Communications
09/05/2014 Adtran Reinvents Networking with Extensive Portfolio of Solutions
09/05/2014 Market Forecast: Telecom IT Services Worth $233.09B By 2019
09/04/2014 Cloud-based MDM Highlights Importance of Telecom Expense Management
09/04/2014 Government Data Consolidation Is Risky. Here's Why
09/04/2014 Surprise Finding: Tiny Malaysia Has Employee Engagement Down Pat
09/03/2014 Power 101: What Is Your Outlet Doing To Your Machines?
08/29/2014 Software Licensing Challenges Are Not Necessarily Technical
08/29/2014 Call Recording Can Make Call Monitoring Work Better, More Efficiently
08/28/2014 OTT Versus Wi-Fi: Who Will Win?
08/28/2014 Cloud Contact Center Myths and Truths Exposed
08/28/2014 What's In Your Sales Arsenal?
08/28/2014 Using Real-time Management for Call Center Insight
08/28/2014 Intra-day WFM Enables Real-time Decision Making
08/28/2014 Call Accounting, Telecom Expense Management Crucial for UC Mobility
08/27/2014 Engaged Employees Means Happy Employees, Which Means a Thriving Business
08/27/2014 Are You Ready? Heat Outage in Illinois Impacts Thousands
08/22/2014 LTE Paves a Nice Path for M2M, Out-of-Band Management
08/21/2014 Why Employee Retention Is Just as Important as Customer Retention
08/21/2014 Businesses Demonstrating Employee Growth Will Need Effective Workforce Optimization
08/20/2014 RapidScale, Sandler Partners Form Master Agent Agreement
08/20/2014 Lead Generation: How Have You Grown Up?
08/20/2014 Alaska Wildlife Sparks Power Outage
08/20/2014 VoIP, IP, PBX: Know the Differences
08/20/2014 VoIP 911: What You Need to Know

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