iPhone

White Papers: VoIP, Call Center, CRM

iPhone

WHITE PAPERS

White Papers Banner

White Paper Library

This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


White Papers

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !


 White Paper Library Search


 
Title:
Categories:
Company:
 

Analytics Energizes the QA Process
Knoahsoft
7/22/2014 11:57:18 AM
Are your agents spending endless hours listening to every recorded call?

Do your supervisors spend enough time with your customers and agents?

When did you last consider your agent evaluation tool's effectiveness?

Identify how you can save time and improve performance through Analytics-enabled QA. Consider the effectiveness of your agent evaluation tools with the tips provided. Learn how to gain approval from your senior management and map out your top 5 benefits speech analytics will provide from our list of common contributions.

In this whitepaper you'll learn how Analytics-Enabled QA is the future of quality assurance and how these new applications use an approach that offers a positive impact on agent performance, the customer experience and your bottom line.

Enterprise Goals with Balanced Score Cards
Knoahsoft
7/22/2014 11:55:01 AM
Many contact centers invest a great deal of time and effort in providing agents with timely feedback about standard KPIs but don't link that performance to the impact on the overall customer experience.

Download this white paper to learn how to use balanced scorecards to shift from measuring individual metrics to evaluating how well each agent is helping the enterprise and contact center achieve their goals. This paper includes nine key steps for building a balanced scorecard, successfully rolling it out to the contact center, and using scorecard data to identify areas of improvement.

Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions
SAP
7/21/2014 3:30:25 PM
Manage enterprise mobility and cost effectively with cloud-based solutions from the SAP® Mobile Secure portfolio. Solutions include the SAP Afaria® mobile device management solution, the SAP Mobile App Protection solution by Mocana for Mobile App security, and the SAP Mobile Documents solution for secure mobile content. This comprehensive offering gives you the power to manage your mobile workforce without the complexity and expense of an on-premise installation.

Building The Foundation For Customer Insight: Hadoop Infrastructure Architecture
Internap
7/16/2014 4:44:06 PM
The proliferation of customer-facing data-intensive systems in almost every modern enterprise has catalyzed the rapid deployment of big data environments, commonly with Hadoop as the underlying processing environment. Unfortunately, many IT professionals have had little guidance in understanding how to configure and manage the underlying infrastructure to support Hadoop and its ecosystem of tools and applications.

This complimentary report from Forrester Reseach, Inc. helps IT professionals understand the basics of Hadoop infrastructure and includes guidelines for system configuration, rough data sizing, and suggestions on how to plan for the inevitable growth of the Hadoop big data environment.

Download this report to learn the three primary components of a Hadoop environment, how to architect the right infrastructure for Hadoop and how Hadoop will become a critical part of core enterprise business.

Cloud Spectator Report: Benchmarking a NoSQL Database on Bare-Metal and Virtualized Public Cloud
Internap
7/16/2014 4:41:20 PM
Many organizations using NoSQL databases for the real-time collection and analysis of massive amounts of data have opted to host their environments in public clouds. However, the hypervisor layer and resource-contention from "noisy neighbors" in a virtualized public cloud environment can severely affect performance.

Cloud Spectator's latest report demonstrates substantial performance and price advantages for "fast big data" workloads when running Aerospike's NoSQL database on Internap's bare-metal servers compared to popular, high-performance virtual public cloud configurations for Amazon Web Services (AWS) Elastic Compute Cloud (EC2) and Rackspace Performance Cloud Servers.

Download this report to see the detailed comparison of throughput speed, latency and price for three different types of workloads on Internap's bare-metal servers and AWS EC2 I2 class and Rackspace Performance Cloud Servers virtual instances.

The '5 Ps' of Digital Asset Hosting
Host in Ireland
7/14/2014 10:55:12 AM
Host in Ireland is an industry-led initiative with the goal and purpose to promote Ireland as an optimum location to host digital assets. By understanding the key concerns of companies, particularly in the U.S., the initiative proposes clear and comprehensive, timely and accurate information for companies seeking to expand their presence by considering Ireland to host their digital assets. This is all made possible by Ireland's extensive benefits rooted in the '5 Ps' of digital asset hosting.

Mobile Test Automation That Works for Paychex
Perfecto Mobile
7/14/2014 10:29:58 AM
Learn how Paychex, a $2.3B provider of human resource, insurance, and benefits outsourcing services to more than 600,000 clients, iteratively built a Web and Mobile app automation architecture.

Unlocking the Mobile Security Potential: The Key to Effective Two-Factor Authentication
Tyntec
7/10/2014 9:47:24 AM
SMS-based two factor authentication (2FA)- or the process where your asked to register your mobile phone number and confirm your identity via a One-Time Password (OTP) is becoming the security "go-to" method. In a recent survey, 90% of global IT managers said they plan to or are considering adopting the use of OTPs in 2014 to validate end-users, increase conversion rates and better the customer experience. Find out why companies are making effective two-factor authentication a priority.

Next-Generation Colocation Drives Operational Efficiencies
Internap
7/9/2014 11:30:21 AM
Download this white paper to learn how high power density, remote management and hybridized infrastructure are changing the data center and colocation services landscape.

While colocation traditionally has meant standardized space for servers with provided power, cooling and network connections, emerging data center services now enable businesses to connect internal, cloud and colocation services into a seamless configuration. This white paper provides a detailed understanding of new data center developments and how they can help you better serve your end users and drive operational efficiencies.

Frost & Sullivan Report: A Non-Virtualized Cloud Option for Performance-Sensitive Workloads
Internap
7/9/2014 11:28:57 AM
Download this complimentary Frost & Sullivan report to learn why organizations are now questioning the virtualized cloud hype and turning to bare-metal cloud for increased application performance.

Frost & Sullivan details how bare-metal cloud provides the flexibility and scalability associated with virtualized offers, while eliminating the challenges of virtualized servers, such as the hypervisor tax and "noisy neighbor syndrome." In addition, the report provides an evaluation of the two leading providers of bare-metal cloud services, Internap and SoftLayer, and a head-to-head comparison of their respective bare-metal cloud offerings.

First 1 2 3 4 5 6 7 8 9 10  ... Last 

Free iPhone Newsletter