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Customer Focus: An Interview with Smart Metering Systems PLC
Stream
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.

Vodafone Helps to Keep Lively Subscribers Connected
Vodafone
1/14/2015 3:18:19 PM
Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activities of the senior citizens. Additionally, the emergency alert watch deliv¬ers superior functionality in a more attractive form factor, which increases the use of such devices

Ensuring these solutions work and that the connectivity to support them is affordable, available, and reliable is of key importance. That’s why Lively chose Vodafone’s machine-to-machine technology.

Altair Semiconductor Addresses IoT with LTE-Specific Solutions
Altair Semiconductor
1/14/2015 3:17:06 PM
Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry benchmark for perfor¬mance/cost and power consumption.

Understanding Your Customers to Differentiate & Grow Your Business
TeamSupport
12/8/2014 11:55:09 AM
Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually understand the needs of customers rather than just addressing their needs in a one-off fashion, and to be able to respond to those requirements in the most effective way possible.

Taking Your Organization to the Next Level: Contact Center Performance Management
Acuity
12/8/2014 11:53:19 AM
You’ve invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. Now you can gain even more value from these investments by consistently communicating your message and measuring the performance across your organization via contact center performance management.

Bank on It: Neustar Helps Companies Reduce Risk with Verification Solutions
Neustar
12/8/2014 11:50:54 AM
Businesses that don’t already have efforts in place to address the Telephone Consumer Protection Act would do well to begin exploring their options on this front as soon as possible. And, given various legal interpretations of TCPA to date, and the risk of very large statutory damages, taking a conservative approach to TCPA is probably the best course of action.

The New Help Desk: TeamSupport Enables Businesses to Better Understand Their Customers
TeamSupport
12/8/2014 11:49:32 AM
TeamSupport is a fully hosted cloud-based help desk solution that solves a fundamental problem that most support systems don’t: helping businesses better understand their customers.

Robert C. Johnson, president and CEO of TeamSupport LLC, explains it does that by delivering a suite of tools that provide insights into how customers interact with your company. CUSTOMER magazine recently interviewed Johnson to learn more.

Neustar Puts the Most Relevant & Current Data at Your Fingertips Identifiers, Attributes & Network
Neustar
12/8/2014 11:45:46 AM
“It is imperative for marketers to stand apart from the holiday noise by moving from monologue to a true, personalized dialogue. The best way to have a real dialogue with your customer is to leverage your own data. Our clients combine Neustar’s extensive data assets with their own data to identify, verify, and engage their customers in a personal and unique way, building deeper and more profitable relationships, both offline in call centers and in the digital ecosystem.” - Henry Tam, a managing director at Neustar.

Make your business more effective and control your information with Hightail
Hightail
12/2/2014 10:18:29 AM
This whitepaper provides a detailed overview of Hightail’s capabilities that increase productivity and allow professionals from 98% of the Fortune 500 companies to share information with security and control. Users save time by being able to share quickly and access content anytime via desktop, web and mobile apps. They can also work faster by accessing and sharing files from within key enterprise applications such as Outlook and SharePoint. The paper also discusses Hightail’s security and control features that help users and administrators to prevent unauthorized access and keep company information safe.

Anytime content access and secure collaboration within and outside the company
Hightail
12/2/2014 10:16:26 AM
Gartner analyst Jeffrey Mann called SharePoint a tool that people are required to use, not one they want to use. This is because, in spite of its market dominance (66% market share, according to Microsoft), users still face challenges with external collaboration and mobile access. Hightail allows users to connect their SharePoint content to the cloud and remove key obstacles posed by large file sizes and enterprise firewalls. This paper provides detail on how users can access SharePoint content using Hightail and the benefits to the company in the form of greater collaboration and productivity.

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