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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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Connected Revolution
Vodafone
3/21/2014 4:36:32 PM
With competitive pressures intensifying and the pace of innovation accelerating, recognizing key trends, understanding their implications and, where appropriate, responding decisively is essential to remain successful.

This paper describes our thinking relating to understanding the impact of the connected revolution. If you are interested in topics such as the growth of the Internet of things and machine-to-machine (M2M), the opportunity it represents for businesses and the requirements for success, then you will find this of interest.

10 Reasons to Buy a Commercial Software Licensing and Entitlement Management Solution
Flexera
3/12/2014 11:42:36 AM
Is it better to build your own software licensing and entitlement management system or purchase a commercial off-the-shelf (COTS) solution? The ROI and benefits will vary from customer to customer, based upon business needs and market conditions.

Historically, many software vendors and intelligent device companies attempted to build their own licensing and entitlement management systems, when at some point they realized that it was a losing proposition. In-house developed software licensing and entitlement management solutions become inflexible and not scalable, and required too many resources that should be applied to other areas of core-competency. Ultimately, they decided that a COTS solution was best.

This white paper explores some of the top reasons to consider a COTS software licensing and entitlement management solution.

IDC Research Report: The Coming of the 3rd Platform and What This Means for Software Business Models - Essential Guidance for Intelligent Device Manufacturers
Flexera
3/12/2014 11:40:43 AM
The IT industry is in the midst of a massive structural shift toward what IDC calls the 3rd Platform. The 3rd Platform is the next-generation computer platform characterized by a proliferation of always-connected smart mobile devices, coupled with the widespread usage of social networking, and layered over a cloud-based server infrastructure. The new platform makes possible a broad proliferation of two important, value-generating overlays on top of this foundation: big data analytics and social technologies.

A combination of factors are actively driving the adoption of the 3rd Platform:
- Ease of access
- Cost
- Sales Channels
- Self-service/self-provisioning
- Hubs and value-added application mash-ups

Read this research study to learn more about the rise of the 3rd Platform and the ways in which software business models will change as a result. Advice to intelligent device manufacturers on pricing and licensing of software-based applications and services is provided.

IDC Research Report: Hardware Companies Face Unique Challenges in Growing Software Revenue
Flexera
3/12/2014 11:37:12 AM
With shrinking margins on hardware sales, intelligent device manufacturers are increasingly looking to leverage the embedded software within their devices in various ways. However, in the past, this software may have been given away with the hardware or bundled with the hardware in such a way that the value of the software was not called out separately. Beyond the challenges of establishing value and developing a pricing scheme, these firms find that software licensing is a lot different from selling hardware.

According to IDC, intelligent device manufacturers are finding the value in monetizing or licensing their software:
- Provides an additional high-margin revenue stream
- Protects intellectual property (IP) from misuse
- Simplifies product packaging while allowing for more flexible configurations
- Lowers inventory costs by decreasing the number of SKUs needed to satisfy unique customer demands

2013 Application Usage Management Report Intelligent Devices & Software: The Future of Manufacturing
Flexera
3/12/2014 11:27:30 AM
The 2013 Application Usage Management survey was conducted by Flexera Software with input from IDC's Software Pricing and Licensing Research division under the direction of Amy Konary, research vice president - software licensing and provisioning at IDC. This annual research project looks at application usage management trends and best practices. The survey reaches out to executives at application producers (Software vendors and intelligent device manufacturers) and enterprises who use and manage software and devices. This is the first year this survey is being conducted.

Based on this Application Usage Management survey, it is clear that device manufacturers are moving to the intelligent device model for a variety of reasons - to react quicker to changing market needs, reduce time to market for creating new products and product enhancements and reduce costs.

Optimizing the Communications Architecture: Calculating SIP Bandwidth with Infortel Select Reporting
ISI
3/4/2014 11:59:22 AM
In the past, well worn methods of traffic engineering were used to plan voice networks. Calculations such as Erlang B and Erlang C ruled the day. Since T1's were used, companies typically added circuits in blocks of 24. SIP changes all this. The key metric of SIP traffic engineering is the number of concurrent calls needed. This not only equates to the way the service providers bill for PSTN SIP circuits, it relates directly to bandwidth required.

To properly engineer the network at each phase of the deployment, you need to calculate the number of concurrent voice channels needed. These calculations must be made for both on-net and PSTN calling. Many companies simplify this by guessing. For example, if a location had four POTS lines, they simply assume they will need four SIP circuits from their service provider. This can be a costly mistake.

How to Select a Workforce Management Solution for your Call center
Monet Software
3/3/2014 4:04:46 PM
Every call center has different workforce management needs. Size, structure, industry, type of calls and many other factors determine your unique requirements. This whitepaper provides some guidelines and key questions you should consider when selecting workforce management software for your call center. This will ensure you find the right solution for your contact center and get the most out of it.

Opengear Enhances Your Cisco Out-of-Band Management
Opengear
3/3/2014 3:56:48 PM
Opengear can help you create a comprehensive Out-Of-Band management solution for your supervisor modules by creating a highly secure and isolated management network using two Opengear IM4216-34 console servers. These units support both serial and Ethernet connections and can create a separate and secure management network. These units also help restore and upgrade IOS images using their built-in TFTP servers and 16GB of internal flash. All serial and IP access can be controlled thru access lists and firewall rules.

Aligning People and Technology to Create an Effective Voice Self-Service Channel
CUSTOMER Magazine
2/28/2014 3:29:17 PM
It takes more than a vision to create an effective interactive voice response self-service solution in a contact center. There are many factors that contribute to the goal of achieving high self service completion rates along with improved customer satisfaction with this communication channel.

This case study explores two organizations that needed customer self-servicing solutions that would decrease contact center agent call volume. By implementing VoltDelta these organizations were able to improve their self-servicing rates, customer satisfaction, and provide agents with more time to deal with complex issues.

Download the white paper now.

Voice of Your Customers - Listening is only part of the story
JD Power
2/27/2014 12:12:59 PM
A world-class voice of the customer (VOC) research program is important to all business centers, particularly contact centers. More than just a survey, a VOC program provides your organization with critical insights, analytical tools and the appropriate context by which to determine the value of the information collected. Asking questions that truly define and explore the entire customer experience, in timely fashion, can help your contact center to address and improve customer focused efforts. Download this white paper to learn how you can improve your VOC programs and see measurable results.

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