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You've Listened to Customers...Now What?
3/8/2012 3:23:14 PM
For those of you that have taken the time to figure out if your customers are really happy and what their pain points are, congratulations. But now, it is important to employ the second step of ACCENT Marketing Services' Continuous Engagement Improvement Process - learn. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to learn and how this differs from the first step of listening.
Interactive Intelligence Launches New Blog
3/20/2009 3:33:40 PM
Interactive Intelligence SVP of worldwide marketing Joe Staples speaks with TMCnet’s Greg Galitzine about the company’s new blogging initiative, and what we can expect to see from the company in the weeks and months ahead.
Inertactive's Joe Staples speaks with TMCnet's Greg Galitzine
11/25/2008 12:04:57 PM
Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, shares his thoughts with TMCnet editorial director Greg Galitzine in this podcast that touches on topics ranging from the shortcomings of CEBP (communications enabled business processes), and the evolution of business critical solutions beyond unified communications.