With the large variety of products available for all types of businesses, it is no surprise that there are several misconceptions about backup and recovery software. Learn how to improve your backup process, reducing outage windows.

This comprehensive buyer’s guide analyzes what SFA (Sales Force Automation) can do for your company. You'll get an in-depth understanding of what factors you need to consider when purchasing an SFA. Find out what solution is best for your sales, marketing and call center teams.

Accurate sales forecasting and CRM can make or break a business, yet many sales and marketing managers struggle to find an SFA solution that gets their team excited. This FREE information-packed guide will help you find the right solution for your sales and marketing teams. You'll get everything you need to consider when purchasing SFA for your company, including:

SFA Essentials — top product, vendor and cost considerations
Top advice from SFA buyers
Sales features
Customer service features
Marketing and campaign features
Mobile SFA integration

CRM reaches into every corner of your business, so it’s no surprise that shopping for CRM SFA (Sales Force Automation) software is a complex matter.

This concise Comparison Guide reduces the clutter and focuses on the top 5 CRM SFA packages; saving you time and showing you:

Comparison of 46 cross-platform features side-by-side
How to organize your acquisition plan
Answer questions about products before you ask them
Steer you to the perfect CRM SFA package for your business!

It's a big market out there, but with a little savvy, midsized companies can make the new ERP market dynamic work to their advantage. To leverage the new realities of the midmarket ERP sector, this free ERP Checklist reviews 10 strategies you can use when shopping for a solution.

Cut through all the hype and find the most beneficial solution for your company. Expert advice in this free guide includes strategies and tips for getting the best ERP deals and advice on how to roll solutions out quickly.

Quality research is hard to come by and nothing is more important when considering IT solutions for your business. In this extensive, 40-page ERP Systems Buyer's Guide, Focus analysts have gathered all of the information you need into one definitive document.

Explore all aspects of the ERP market, and get insight into specific areas of interest, such as:

Top products, costs, and vendor considerations

Buying advice directly from buyer's like you

Tools and worksheets every buyer needs

The enterprise (medium to large-sized business) market is getting more and more attention from enterprise-level telephony and communication providers. But do these vendors' offerings adequately address enterprise business phone system needs? Find out how the leading enterprise telephony and communication providers, Cisco Systems and ShoreTel, compare by reading this in-depth report.

This white paper addresses topics including:

System Platforms & Scalability
Planned vs Actual Costs & Pricing
Deployment Time
Best-in-class Support & Redundancy
IVR & Unified Communications
Overall recommendations

On premise IP PBX systems provide a great upgrade path for medium to large businesses to move to VoIP and get a wide range of new features and capabilities for their phone systems and business operations. In this buyer’s guide you will find details on what to look for, how to buy, what you can expect to pay, and how to get the most out of your investment in VoIP. You'll learn about the critical features and issues that will help you differentiate between the wide range of solutions on the market from established vendors like Avaya, Cisco or Nortel and also upstart new vendors like Fonality and Shoretel. This document covers the following topics:

Premise-Based PBX Overview
Market Overview
The Benefits of Premise-Based PBX
Descriptions of Basic and Advanced Features
Cost Breakdown

VoIP News' in-depth comparison of leading Enterprise PBX Vendors including Avaya, Cisco and Shoretel covers features, services, pricing, support and more. This guide for customer premise equipment focuses on the needs of medium and large businesses.

This in-depth guide includes a comparison table of:

Pricing
Features by Vendor
Security
VoIP News Comments
And More . . .

Business users evaluating WiMAX for their broadband and Internet-access needs may be surprised to find that the simple portability of the new services may be more useful, at least for right now, than the cellular-like capabilites that qualify WiMAX as a true next-generation wireless technology.

This white paper explores the five main reasons predictive dialers are no longer the “go-to” technology for outbound customer communications, and how proactive, automated communications can augment or replace the dialer-agent communication strategy to increase efficiency in the contact center and save millions of dollars.