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Five Ways To Prepare Your Infrastructure For Disaster
Dyn
1/22/2015 5:40:36 PM
Fewer than 1 in 6 small business have a disaster contingency plan and yet 57% of desktop users will abandon a site after waiting just 3 seconds for a webpage to load. When it comes to your business, it’s essential to bulletproof your infrastructure, ensure uptime and keep your customers from going to the competition. Read this whitepaper and learn the 5 ways to keeping your network up and your customers happy.

Tips include:

• How prepared your data center is with our Data Center Evaluation Checklist
• How failover and load balancing maintains up-time
• Why a short TTL and active monitoring will reduce latency

Best Practices in Customer Experience Management
Confirmit
1/19/2015 12:44:32 PM
It seems logical that retailers should ask ‘what do customers want?’ but in today’s environment it is much more useful to ask ‘what’s the difference between what we think our customers want and what they’re really asking for?’

Now, there are more opportunities than ever to get answers to this question. The combination of modern communications and sophisticated Voice of the Customer programs give customers the capacity to engage with brands across a wide range of channels.

Read this short Best Practice Guide, produced in conjunction with imrg, to understand how retailers can:

• Get to the heart of what their customers really want using VoC
• Implement mobile as part of a wider VoC program
• Integrate VoC with other business systems for wider context
• Use a simple engagement model to build a successful VoC program.

The Confirmit Guide to Customer Centricity
Confirmit
1/19/2015 12:40:53 PM
Brands face the growing challenge that customer feedback is coming thick and fast, across multiple channels, in both structured and unstructured form. Making sense of it and transforming it into a driver for effective change with tangible outcomes can become overwhelming very quickly.

A robust Voice of the Customer (VoC) program offers organizations the best opportunity to accurately and effectively tap into this valuable source of feedback. But there are many obstacles along the way.

Read this comprehensive guide, produced in conjunction with mycustomer.com, to discover the route to VoC success through:

• The five stages of implementing a VoC program
• Integrating VoC with other data systems
• Adding mobile to your VoC program
• Capturing VoC through your frontline staff
• Empowering staff to improve customer experience.

Why it's Time For A Next Generation Store Network Architecture
HughesON
1/19/2015 11:48:01 AM
Shoppers expect to use the digital domain to inform their purchase decisions anytime and anywhere, even when they intend to complete their shopping experience in the store. And when they get to the store, they expect store employees to have that information at their fingertips too, in order to serve them better. To support consumers’ omni-channel shopping behaviors, product information, inventory availability, and customer profile and order information must be current and available throughout the enterprise to enable real time visibility anytime and anywhere.

New demands for a harmonized shopping experience put tremendous pressure on the stores, which for the past generation have been designed around customer self-service. But retailers are realizing that "no store is an island", and that success will be driven by digital enablement from now on. That requires a network and a new generation of network-centric information systems that enable access to rich information – accurately and in real-time.

The Power of One - Vodafone Pulls It All Together to Make M2M Work
Vodafone
1/16/2015 9:53:20 AM
M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.

The success of this strategy seems to be working, as for three consecutive years, Vodafone’s M2M services have been atop Analysys Mason’s independent M2M annual scorecard, which measured capabilities of global telecommunication service providers.

The key value proposition Vodafone offers to customers is the Power of One, which means a single global contract, global SIM, global price, global interface, global support, and global invoice. With Power of One, Vodafone can simplify planning, deployment, and management of M2M solutions for global customers.

Download now to learn more!

Risk to Consumers, Public Safety and National Security
Neustar
1/16/2015 9:52:32 AM
Critical telecommunications database could be transitioned under FCC process

Everybody from consumers, to emergency response, law enforcement and national security agencies, to state regulators, to carriers themselves rely on a routing database established as a result of the Telecom Act of 1996. This database, called the Number Portability Administration Center (NPAC), is a critical part of our national infrastructure.

A poorly planned transition of the data and technology in the NPAC could result in the service failing, consumers not being able to keep their phone numbers when they change service providers, and service providers not able to compete on a level playing field.

This Strategic Solutions Series examines some of the specific concerns with the NPAC vendor selection process and what the potential transition has to do with neutrality, transparency, cost, transition, and timeline.

Download Now!

The GetWireless Advantage
GetWireless
1/16/2015 9:51:26 AM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service.

The company is heavily invested in the mobility and industrial marketplaces. Within the mobility space, their cellular data solutions address applications such as police car connectivity, fleet tracking, school bus safety, and taxi payment systems. Within the industrial space, their cellular data solutions address applications such as smart grid connectivity, automated meter reading, digital sign control, and commercial lighting.

Download today to learn more!

The Business Benefits of Better Sound
VXi
1/16/2015 9:50:19 AM
Better Agent/Customer Engagement = Happier Customers = More Sales

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue?

In a recent study testing noise canceling headsets, VXi headsets produced a significant improvement to each of these challenges. Overall average hold time fell 17 percent, while revenue per call showed a net increase of 21 percent compared to the control group.

VXi headsets are designed and engineered to deliver the best possible clarity and intelligibility, so every word on both sides of the conversation is both heard and understood.

Download now to learn more!

Homegrown M2M Platform
Vodafone
1/16/2015 9:48:02 AM
Enables Vodafone to Be More Responsive
The Vodafone Global M2M Platform enables users to quickly and efficiently change rate plans, provision SIMs, run reports, change settings, perform diagnostic queries, and more. It includes such features as location-based services, device management and a business rules engine, and Vodafone continues to add new features to expand on the platform’s core premise.


The key benefit to Vodafone’s Global M2M Platform is operational efficiency. Because they provide a global roaming SIM, with a single contract, single help desk, single network interface and single Web Interface and API set, they can allow a very small organization to operationally manage deploying devices to over 190 countries and provinces. It’s the build-once, deploy-anywhere model.

Download today to learn more!

Customer Focus: An Interview with Smart Metering Systems PLC
Stream
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.

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