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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

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Customer Focus: An Interview with Smart Metering Systems PLC
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.

Vodafone Helps to Keep Lively Subscribers Connected
1/14/2015 3:18:19 PM
Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activities of the senior citizens. Additionally, the emergency alert watch deliv¬ers superior functionality in a more attractive form factor, which increases the use of such devices

Ensuring these solutions work and that the connectivity to support them is affordable, available, and reliable is of key importance. That’s why Lively chose Vodafone’s machine-to-machine technology.

Altair Semiconductor Addresses IoT with LTE-Specific Solutions
Altair Semiconductor
1/14/2015 3:17:06 PM
Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry benchmark for perfor¬mance/cost and power consumption.

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service
Enghouse Interactive
1/13/2015 11:19:49 AM
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.

Tablets are Transforming Business Processes: Best Practices for Tablets in Your Business
Samsung Telecommunications America, LLC
1/12/2015 7:47:20 PM
The ways in which people live and work have changed dramatically over the past few years, and businesses that want to stay competitive must react and respond accordingly. With well over one-third of employees working from home or the road, organizations must find new ways to improve business processes and drive revenues from all areas of the organization.

A Frost & Sullivan survey of more than 1,000 IT decision-makers in the US and Europe revealed that in almost half of all companies, employees are using tablets for business purposes—and that number is expected to increase by more than 10% in the next two years.

In this white paper, Frost & Sullivan provides specific examples of how Manufacturing firms, healthcare organizations, retail businesses and transportation are deploying the devices to speed decision-making, improve the customer experience, staff appropriately, educate employees and partners, and maintain quality and regulatory control over all their products and services.

In this paper we discuss:

- The rise of tablets in the enterprise
- How tablets are transforming business processes
- Research on top reasons for providing mobile apps to employees
- Use-case studies from specific industries
- Choosing the right tablet for the task

5 Reasons Why Multi-Tenant Unified Communications Beats Multi-Instance
1/9/2015 2:46:32 PM
We were recently asked for our thoughts on multi-tenancy vs. multi-instance architectures and which made better sense for cloud unified communications (UC) service deployment. You might wonder why anyone would care about this, as long as the services work. But the thing is, the multi-tenant vs. multi-instance debate uncovers fundamentally different approaches to delivering UC in the cloud.

6 Questions For a Prospective Cloud Service Provider
1/9/2015 2:43:53 PM
In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—frequently with fewer resources than before.

How Unified Communications Enables Remote Workers
1/9/2015 2:35:41 PM
Whether working from a skyscraper or a home office, ThinkingPhones is committed to ensuring that customers have access to the best communication systems available. Given the obvious transportation savings that telecommuting offers employees, the practice of working from home is becoming increasingly popular. But there are benefits for employers, too—remote workers can save companies money otherwise spent on resources such as utilities and office equipment.

Why Voice Unified Communications Services Remain Critical to Enterprises
1/9/2015 2:33:55 PM
Recent surveys of enterprise professionals report that a majority of respondents believe that a telephone call remains the best way to solve complex business issues. The rise of new and powerful communications and collaboration technologies in the last decade has certainly changed behavior patterns in different areas of a given organization, but voice service continues to play a critical role in the day-to-day functioning of companies as a whole.

The Buyer's Guide to Unified Communications Security & Business Continuity
1/9/2015 2:32:01 PM
The decision to invest in new technology should never be taken lightly. From calculating ROI to anticipating and negotiating contracts and changes in infrastructure, there are a multitude of factors to consider when making the transition to a new or upgraded communication service. Yet while financial and infrastructure decisions are ultimately major factors in a company’s choice of deployment, another significant area is o#en overlooked—the impact that a new solution will have on your company’s security.

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