TMC’s Erin Harrison and Open Text’s Geoff Anderson discuss how fax over IP can strengthen compliance efforts in the enterprise.

Cloud computing is quickly become a key trend in the networking space, thanks to its ability to drive business process efficiencies, agility, and cost savings, while also promoting eco-friendliness. The same benefits can be extended from computing to communications to drive the same benefits. Ifbyphone CEO Irv Shapiro explains those benefits and how to achieve them through automated cloud-based telephony to TMC’s Group Editorial Director Erik Linask.

Harris Stratex Stimulus Funding

It's a little-known fact that in a number of industries, many – even most – of the workers who manage and affect customer-related activities work outside the contact center. In this podcast, Karen Hardy, a senior product marketing manager at Genesys, discusses how "service delivery optimization" takes an integrated approach to boost employee performance, ensure that service level objectives are aligned and make operational performance more visible.

Businesses always need to look at how they can cut costs while providing better customer service, and that's especially true in a dynamic economic climate. In this podcast, Lisa Abbott, a senior manager of product marketing at Genesys, and Chris Hall, vice president of product marketing at Inquira, look at how smart businesses are turning to Web self-service as the new strategic imperative.

Effective operational performance is critical, but often difficult to gauge. In this podcast, Marsha Calfee and Jeff Woodland, both of the product marketing group at Genesys, outline their company's approach to "Operational Performance Management." Specifically, they will highlight Call Center Advisors and Interactive Insights—two analytical applications that provide visibility into contact center operations, both real time and historical, which help managers make better customer services decisions.

HD Voice Recording.

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording.